Abdulmelik Çoban

At Konecta, I support a global brand’s customer experience across phone, social media, and digital platforms. I manage customer requests and complaints, evaluate cases through Sprinklr, maintain CRM records, and turn feedback into insights that enhance digital service quality.

Previously at Koton, I improved financial accuracy through cash operations, payment tracking, and reporting while analyzing sales KPIs and customer feedback. I’m building on this customer-facing and analytical experience to strengthen brand reputation and develop sustainable customer relationships through social media analytics.