Open to opportunities

Blessing Andrew

@blessingandrew

I am a proactive, tech‑savvy customer service professional who simplifies complex issues and boosts customer satisfaction.

Nigeria

Message

What I'm looking for

I seek a remote customer service role where I can use CRM and communication skills to improve satisfaction, grow professionally, and collaborate with a supportive, tech-forward team.

I am a proactive, tech‑savvy customer service professional with experience supporting customers remotely and streamlining workflows.

I improved repeat customer rates by 15% as a sales assistant and maintained a 98% customer satisfaction rate while handling inquiries via phone, email, and live chat.

I use CRM and case‑tracking tools to resolve technical concerns, escalate urgent issues, and identify service gaps to collaborate with product teams for better user experiences.

I hold a BSc in Food Science and Technology and completed ALX Africa's Virtual Assistant program, bringing strong communication, multitasking, and attention to detail to every role.

Experience

Work history, roles, and key accomplishments

Sales Assistant

Nteps Supermarket

Mar 2025 - Jun 2025 (3 months)

Managed customer relationships and after-sales follow-up, boosting repeat customer rates by 15% while processing transactions and providing remote product setup and troubleshooting.

Customer Service Remote Support CRM Troubleshooting Time Management Communication Attention To Detail

Customer Support Associate

Marvellouse Matthew

Apr 2025 - May 2025 (1 month)

Handled inquiries via phone, email, and live chat, maintaining a 98% customer satisfaction rate while tracking cases, escalating urgent issues, and collaborating to improve user experience.