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Blessing Albert

@blessingalbert

Customer Experience Executive at Access Bank Plc, promoted for service performance and experienced in resolving customer inquiries and complaints.

Nigeria

Message

At Access Bank Plc, I handled customer inquiries and complaints, assisted with account requests, and coordinated service needs across departments. I was selected for promotion from Teller to Customer Experience Executive based on my performance.

As a Teller at Access Bank Plc, I processed deposits, withdrawals, and transfers and maintained accurate cash reconciliations. At Ebony's, I supported client service, office records, scheduling, and administrative workflows.

Experience

Work history, roles, and key accomplishments

Customer Experience Executive

Access Bank Plc

Jan 2023 - Jan 2025 (2 years)

Managed high volumes of customer inquiries and complaints daily, ensuring prompt and professional resolution. Assisted customers with account-related requests and maintained accurate records in compliance with banking standards.

Customer Service Complaint Resolution Record keeping Documentation Regulatory Compliance Data Protection Communication Skills Time Management

Teller

Access Bank Plc

Jan 2023 - Jan 2024 (1 year)

Processed high-volume daily cash transactions with consistent accuracy and balanced cash drawers with zero discrepancies. Delivered prompt, courteous service while managing transactions efficiently under pressure.

Cash Handling Reconciliations Customer Service Attention To Detail Banking Operations

Administrative Assistant

Ebony's

Jan 2017 - Jan 2023 (6 years)

Provided professional customer service and managed office records, documentation, and administrative workflows. Coordinated schedules, meetings, and appointments, and prepared reports with high attention to detail.

Customer Service Record keeping Documentation Scheduling Report Preparation Microsoft Office Google Workspace