Blake Cotmon
@blakecotmon
Customer service representative with 6 years of experience.
What I'm looking for
I am a dedicated customer service representative with over six years of experience in efficiently resolving inquiries and enhancing customer satisfaction. My proficiency in CRM management and data analysis has contributed to improved response times and client retention. I leverage strong problem-solving and team collaboration skills to drive customer engagement and service excellence.
In my recent role at Iqor, I handled high-volume calls for 'People’s Gas Company', where I significantly improved response times and service quality. My collaborative efforts with the team led to faster issue resolution and increased client satisfaction. I also utilized CRM tools to manage customer data, enhancing both accuracy and accessibility.
Throughout my career, I have consistently focused on fostering positive relationships with customers. At Tommy Hilfiger, I provided exceptional service that not only resolved inquiries promptly but also led to noticeable improvements in satisfaction ratings and repeat business. I am passionate about creating a positive customer experience and continuously seek opportunities to enhance my skills in this field.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Iqor
Jan 2021 - Present (4 years 6 months)
Resolved customer inquiries efficiently, handling high-volume calls daily for ‘People’s Gas Company’, improving response times and service quality. Collaborated with team to achieve faster issue resolution and growing client satisfaction.
Customer Service Representative
Tommy Hilfiger
Jan 2021 - Dec 2021 (11 months)
Provided exceptional customer service, fostering positive relationships and enhancing customer loyalty through effective communication. Resolved customer inquiries promptly, leading to noticeable improvements in satisfaction ratings and repeat business.
Customer Service Representative
Staffing Agency
Jan 2019 - Dec 2020 (1 year 11 months)
Assisted customers, resolving inquiries swiftly, enhancing satisfaction, and boosting retention rates. Resolved customer inquiries for ‘Global Responses’ efficiently, leading to noticeable improvements in response times and overall service quality.
Education
Degrees, certifications, and relevant coursework
Seagull High School
High School Diploma, General Studies
Completed high school education at Seagull High School, gaining foundational knowledge and skills. Focused on general studies to prepare for future career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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