Blake Cotmon

I am a dedicated customer service representative with over six years of experience in efficiently resolving inquiries and enhancing customer satisfaction. My proficiency in CRM management and data analysis has contributed to improved response times and client retention. I leverage strong problem-solving and team collaboration skills to drive customer engagement and service excellence.

In my recent role at Iqor, I handled high-volume calls for 'People’s Gas Company', where I significantly improved response times and service quality. My collaborative efforts with the team led to faster issue resolution and increased client satisfaction. I also utilized CRM tools to manage customer data, enhancing both accuracy and accessibility.

Throughout my career, I have consistently focused on fostering positive relationships with customers. At Tommy Hilfiger, I provided exceptional service that not only resolved inquiries promptly but also led to noticeable improvements in satisfaction ratings and repeat business. I am passionate about creating a positive customer experience and continuously seek opportunities to enhance my skills in this field.