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Blair Jones

@blairjones

I bring to the table more than 25 years of customer-facing technical sales, account management, and Customer Success Management (SaaS) expertise.

Panama

Message

What I'm looking for

I am a Canadian citizen currently focused exclusively on fully remote opportunities that can be performed from anywhere in the world, ideally by contract. I currently live and work in Panamá City, Panamá and align with U.S. time zones. We have an excellent, stable electrical grid and internet infrastructure here that supports remote work extremely well.

I currently manage 160 mid-market, Enterprise, and growth SaaS accounts providing onboarding, refresher training, technical support, web design and am responsible for churn mitigation, retention, renewals, and expansion.

I build executive and operational relationships through QBRs, EBRs, training, status reviews, and proactive account planning. I uncover customer needs, align solutions to business objectives, and support upsell and cross-sell opportunities.

I've led customer-facing technical sales and account management work for more than 25 years, including expanding industrial accounts at mechanical engineering firms and securing design wins and RFP-type contracts at large elctronic components distributors.

I also owned Echo Hill Computer Systems, a computer sales and service business generating approximately substantial annual revenue, and have trained non-technical sales teams across the United States and Canada.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

LenderHomepage.com

Mar 2022 - Present (4 years 6 months)

Manage a portfolio of 160 mid-market, Enterprise and growth SaaS accounts, serving as the primary commercial relationship owner across retention, renewals, and account expansion. Maintain and expand recurring revenue while ensuring high renewal and retention performance.

ChurnZero CRM Customer Success Account Management Renewals Retention Upselling Cross Selling Consultative Selling Executive Stakeholder Management QBR EBR Churn Mitigation

Independent Business Operations & Real Estate Management

Self Employed

Jan 2012 - Dec 2022 (10 years 11 months)

Managed acquisitions, negotiations, budgeting, vendor relationships, and property transactions, developing strong commercial judgment and financial discipline. Evaluated opportunities, negotiated terms, coordinated multiple stakeholders, and managed transactions from initial consideration through completion.

Negotiation Budgeting Vendor Management Real Estate Acquisition Financial Discipline

Account Manager / Quality Manager

Inventure Engineering

Jan 2008 - Dec 2012 (4 years 11 months)

Expanded existing industrial customer accounts and secured new RFQ-based repeat business through relationship development, technical understanding, and responsive account management. Balanced commercial account responsibilities with quality and operational leadership, implementing an ISO 9000 quality program and in-house QA/QC processes.

Account Management Technical Sales ISO 9000 Quality Management QA&QC RFQ

Owner

Echo Hill Computer Systems

Jan 1998 - Dec 2008 (10 years 11 months)

Owned and operated a computer sales and service business generating approximately $600K in annual revenue, with responsibility for sales, customer relationships, service delivery, security, and networking solutions.

Sales Customer Relationship Management Service Delivery Security Networking

Technical Account Manager / Applications Engineer

Arrow Electronics (Canada) Ltd.

Jan 1988 - Dec 1998 (10 years 11 months)

Conducted discovery and sales operations within large electronic OEM accounts, securing design wins and RFP-type sales contracts on a wide range of high-volume electronic components and systems.

Technical Sales Account Management Discovery RFP Electronic Components OEM