Blaire Catanus
@blairecatanus
Diligent customer service agent with strong communication skills.
What I'm looking for
I am a dedicated professional with a strong desire to learn and grow in the field of customer service. My experience as an Online Customer Support Agent and Team Head at GS Apparels & Merchandise has equipped me with the skills to effectively assist customers through various online channels. I pride myself on my ability to resolve issues promptly and ensure a positive customer experience by addressing concerns and questions effectively.
In my previous role as a Sales Agent & Procurement Officer at SN Wide Reach Marketing, Inc., I honed my skills in engaging with clients, understanding their needs, and promoting products. I successfully closed sales and achieved targets while maintaining accurate records of purchases and inventory. My leadership experience includes supervising a team of customer support agents, providing guidance and training to ensure consistent service quality.
Experience
Work history, roles, and key accomplishments
Customer Service Agent / Team Head
GS Apparels & Merchandise
Jan 2018 - Jan 2025 (6 years 11 months)
As an Online Customer Support Agent and Team Head, I assisted customers through online channels, resolved inquiries, and ensured a positive experience. I led a team of support agents, provided training, monitored performance, and coordinated with departments to enhance support processes.
Sales Agent & Procurement Officer
SN Wide Reach Marketing, Inc.
Jan 2010 - Jan 2017 (7 years)
In my role as a Sales Agent & Procurement Officer, I engaged with customers to promote products, closed sales, and sourced goods. I negotiated with suppliers, maintained inventory records, and ensured timely delivery while adhering to budget constraints.
Education
Degrees, certifications, and relevant coursework
Notre Dame of Dadiangas University
Bachelor of Science, Electronics and Communications Engineering
2001 - 2006
Pursued a Bachelor of Science in Electronics and Communications Engineering, focusing on the principles of electronics, communication systems, and related technologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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