BMBiruk Mesfin
@birukmesfin
Dedicated Human Nutrition graduate with strong customer service skills.
EthiopiaWhat I'm looking for
I am a dedicated and results-driven Human Nutrition graduate with a passion for community development and volunteerism. My academic background has equipped me with a solid foundation in nutrition, while my professional experience in customer service has honed my communication and problem-solving skills. I am fluent in both English and Amharic, which allows me to connect with diverse audiences effectively.
In my current role as a Customer Service Agent at CCI Global, I serve as a Tier 2 Agent and Escalation Supervisor, where I handle complex customer issues and mentor junior agents. My commitment to ensuring customer satisfaction and streamlining processes has contributed to the overall success of my team. I am eager to leverage my skills and experiences to contribute positively to an organization that values communication and community engagement.
Experience
Work history, roles, and key accomplishments
Tier 2 Agent / Escalation Supervisor
CCI Global
Mar 2025 - Present (3 months)
Serves as a Tier 2 Agent and Escalation Supervisor, handling complex customer service issues and acting as the final point of resolution. Supports and guides junior customer service agents, providing mentorship and quality checks while collaborating with internal departments to streamline processes.
Customer Service Representative
Blueline Import and Export
Sep 2024 - Feb 2025 (5 months)
Assisted customers with orders and service-related questions, ensuring smooth communication between clients and company departments. Contributed to building a positive brand image through excellent service and effective client relations.
Education
Degrees, certifications, and relevant coursework
HUHawassa University
Bachelor of Science, Human Nutrition
Completed a Bachelor of Science in Human Nutrition. Focused on understanding human dietary needs and nutritional science.
BNB Preparatory Division
Preparatory School Certificate, General Studies
Attended preparatory school for grades 11-12. Focused on general studies to prepare for higher education.
BNB Secondary Division
Secondary School Certificate, General Studies
Completed secondary school for grades 9-10. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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