apple User

I’m a customer support and marketing professional focused on delivering responsive service, resolving concerns efficiently, and keeping accurate records of interactions and transactions. I combine customer satisfaction with communication and service quality to help teams support retention and service growth.

In my customer support role, I handled inquiries, complaints, and service issues through email and chat with a courteous, solution-oriented approach. I also processed orders, refunds, payments, and cancellations in line with company procedures, while maintaining detailed records of cases and follow-up actions.

I bring hands-on digital marketing experience from a junior marketing internship, managing and creating content across TikTok, Instagram, Facebook, X, LinkedIn, YouTube, and Telegram. I developed monthly and campaign-based content calendars, wrote engaging captions, monitored engagement metrics, and conducted competitor analysis to improve performance.

I’m motivated by clear storytelling, audience engagement, and understanding consumer psychology—especially how emotions and persuasion influence decisions and sales promotion practice. I’m ready to contribute strong customer support while growing brand visibility through structured content and research-driven marketing.