Ruth Ocheni
@ruthocheni
Hospitality supervisor who improves guest experience through training, clear communication, and service recovery.
NigeriaWhat I'm looking for
I’m a hospitality supervisor focused on delivering seamless, welcoming guest experiences through strong communication, leadership, and consistent service standards. With a background that blends customer service with mentorship and learning, I guide teams to perform with empathy and clarity.
In my recent roles, I supervised daily operations, ensured food quality, hygiene, and safety, and handled guest complaints to maintain 100% guest satisfaction. As a Hotel Supervisor and Manager on Duty, I led front desk, housekeeping, and food service units, resolving sensitive issues quickly and helping drive positive guest reviews and return visits.
I build systems that improve performance: I developed SOPs, created staff rosters to prevent delays, introduced daily guest feedback logs to identify recurring issues, and implemented inventory monitoring to reduce supply shortages. I also supported revenue accuracy through POS transactions and daily sales or financial report reconciliation.
Alongside hospitality, I bring a learning mindset from teaching and tutoring—especially supporting grammar, literature, and writing with individualized guidance. I conduct regular training sessions to improve staff responsiveness and service etiquette, and I’m committed to continuous improvement through coaching, problem-solving, and measurable results.
Experience
Work history, roles, and key accomplishments
Restaurant Supervisor
Samthers Kitchen (Best Amala)
Oct 2025 - Present (8 months)
Supervised daily restaurant operations to ensure smooth service flow while monitoring food quality, hygiene, and safety standards. Processed cash and POS transactions, handled customer complaints, and maintained 100% guest satisfaction through effective service recovery and mini-event/private dining coordination.
Hotel Supervisor
Pillar of Grace Engineering Ltd
Nov 2023 - Apr 2025 (1 year 5 months)
Led daily hotel operations across front desk, housekeeping, and food service to deliver a seamless, welcoming guest experience. Resolved guest complaints to improve satisfaction, built staff rosters, reduced supply shortages via monitoring, and ran regular trainings while producing weekly operational reports to inform management decisions.
Manager on Duty / Front Desk Officer
Hamsaad Guest Inn
Apr 2021 - Sep 2023 (2 years 5 months)
Managed end-to-end guest services from reservations and check-ins to complaint handling, ensuring a personalized and stress-free stay. Resolved 95% of customer issues at first contact, improved service consistency with SOPs, implemented a daily guest feedback log, supported accurate daily financial reporting with the finance team, and mentored new hires to reduce service delivery errors.
Tutor (Grammar & Literature)
Private Tutoring
Dec 2020 - Feb 2021 (2 months)
Tutored children and teens in English grammar, literature, and writing to strengthen academic performance and communication skills. Delivered individualized learning support focused on nurturing student potential and improving outcomes through targeted coaching.
Industrial Trainee (Mass Comm)
Voice of Nigeria
Mar 2019 - Aug 2019 (5 months)
Supported research and content development for radio and online programs focused on public engagement. Fact-checked and edited materials, transcribed broadcasts for documentation and scripting/archiving, and helped coordinate delivery of broadcast schedules and audience responses.
Education
Degrees, certifications, and relevant coursework
Bingham University
Bachelor of Science, Mass Communication
2016 - 2020
Grade: Second Class Upper Division
Earned a B.Sc. in Mass Communication (Second Class Upper Division) from Bingham University, Karu, Nasarawa State.
Rafiki Foundation
Senior Secondary School Certificate (SSCE)
2010 - 2015
Completed Senior Secondary School education and obtained the SSCE from Rafiki Foundation in Bassa LGA, Plateau State.
Rafiki Foundation
First School Leaving Certificate (FSLC)
2005 - 2009
Completed primary education and obtained the FSLC from Rafiki Foundation in Bassa LGA, Plateau State.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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