Chioma Nwachukwu
@chiomanwachukwu
Hospitality operations leader driving guest satisfaction, operational excellence, and profitability.
NigeriaWhat I'm looking for
I am a hospitality operations professional with extensive experience across front office, food & beverage, and finance functions in full-service hotels and start-up properties. I have led pre-opening operations, managed front office teams, executed cost-control and cash management processes, and delivered operational improvements that protect brand standards and drive profitability.
My strengths include developing SOPs, training and scheduling staff, conducting inspections and audits, and producing timely operational and financial reports. I bring a guest-first mindset, strong attention to detail, and a track record of coordinating cross-departmental teams to improve service delivery and occupancy performance.
Experience
Work history, roles, and key accomplishments
Mystery Shopper
Guest Delight International
Mar 2024 - Present (1 year 11 months)
Conduct virtual and physical hotel audits as a mystery guest, analyse adherence to operational standards, and deliver detailed written reports with actionable recommendations within specified timelines.
Personal Assistant to EAM - Rooms
Eko Hotel and Suites
Mar 2023 - Present (2 years 11 months)
Provide operational and administrative support to the Executive Assistant Manager—Rooms, manage VIP reservations and diary coordination, and perform front office functions to maintain high guest satisfaction and operational standards.
Pre-Opening Operations Manager
Pinnacles Resource Centre
Aug 2021 - Feb 2023 (1 year 6 months)
Led front office and operational setup for a pre-opening hospitality project, developed SOPs, hired and trained staff, managed reservations and inventory, and implemented processes to maximize occupancy and profitability.
Front of House Manager
Craft Gourmet by Lou Baker
Feb 2020 - Feb 2021 (1 year)
Managed front-of-house operations, reservations, staff coordination and training, upheld hygiene and service standards, resolved guest complaints, and improved guest experience and revenue retention.
Finance Cost Control Supervisor
The Lagos Continental Hotel
Jun 2019 - Jan 2020 (7 months)
Performed food & beverage invoice verification, inventory spot-checks, transfer and usage analysis, assisted month-end inventory closings, and prepared daily flash reports for management review.
ILManaged daily cash collections, cash counting and reconciliation, petty cash processing, banking of generated revenue, and liaison with department heads and income auditor to resolve cashiering issues.
ILAccounts Receivables - Credit Control
Jan 2017 - Dec 2018 (1 year 11 months)
Supported credit control by preparing invoices, maintaining receivable records, performing daily credit card transfers and reconciliations, and escalating unsupported balances to the Credit Manager.
ILExecuted mise-en-place, liaised with kitchen and bar on menu availability, served food and beverage to high service standards, handled guest billing and end-of-shift sales summaries.
ILRotational front desk training including guest reception, check-in/check-out procedures, guest inquiries handling and coordination with departments to ensure efficient operations.
Education
Degrees, certifications, and relevant coursework
Wavecrest College of Hospitality
Higher National Diploma, Hospitality Management
Grade: CGPA 3.13 - Upper Credit
Completed Higher National Diploma in Hospitality Management with an Upper Credit (CGPA 3.13).
Wavecrest College of Hospitality
Ordinary National Diploma, Catering and Hotel Management
Grade: CGPA 3.42 - Upper Credit
Completed Ordinary National Diploma in Catering and Hotel Management with an Upper Credit (CGPA 3.42).
ECESSEC Business School (Coursera)
Professional Course, Hotel Management
Completed a course on Distribution, Revenue and Demand Management in Hotel Management via Coursera.
The University of Queensland (UQx)
Professional Course, Tourism and Travel Management
Completed a course in Tourism and Travel Management through UQx.
IIInstitute of Hospitality (IOH)
Diploma, Hospitality and Tourism Management
Attained a Diploma in Management for International Hospitality and Tourism.
National Skills Qualification (NSQ)
Certification, Quality Assurance
Certified in Quality Assurance Assessment.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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