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Billy Gene Plaza

@billygeneplaza

Executive and legal virtual assistant at Sphere Rocket who coordinated law firm operations, client communications, and case management.

Philippines

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What I'm looking for

I'm seeking to contribute to a remote team by providing reliable executive, legal, and administrative support while maintaining accuracy, confidentiality, and professional communication.

At Sphere Rocket, I provided executive, legal, and administrative support to the founder/CEO and law firm staff. I coordinated calendars and client communications, conducted legal research, and assisted with document preparation and case management.

I created and maintained SOPs, KPI documentation, policies, and procedure manuals, and prepared reports and business materials. I also assisted with lead generation and acquisition activities through social media, websites, and local events.

At Office Beacon LLC, I supported administrative operations, promotional product coordination, customer service, and order fulfillment. Earlier, at UPS | Alorica, I supported customer care for premium accounts and time-sensitive shipments, including participating in the UPS Proactive Response Team.

Experience

Work history, roles, and key accomplishments

Executive & Legal Virtual Assistant

Sphere Rocket

Mar 2025 - Sep 2026 (1 year 6 months)

Provided executive, legal, and administrative support to the founder/CEO and law firm staff, coordinating daily operations, client communications, and administrative workflows. Conducted legal research, managed calendars and email, and created SOPs and reports.

Administrative Support / Customer Care

Office Beacon LLC

Feb 2022 - Feb 2025 (3 years)

Supported daily administrative operations, promotional product coordination, customer service, and order fulfillment. Managed administrative tasks, coordinated meetings, tracked shipments, and responded to customer inquiries.

Administrative Support Customer Service Order Fulfilment Meeting Coordination Shipment Tracking Inventory Management Vendor coordination Email Communication Phone Support

Premier Logistics Specialist – Customer Care

UPS

Jul 2020 - Feb 2022 (1 year 7 months)

Supported logistics operations and customer service for time-sensitive shipments and premium customer accounts. Tracked high-value shipments, coordinated with logistics hubs, and assisted premium business accounts.

Logistics Customer Service Shipment Tracking Coordination Time Sensitive Shipment Proactive Response Communication Skills