Open to opportunities

Dominik Makaj

@dominikmakaj

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Experienced Senior Credit Controller with a focus on process improvement.

Zimbabwe

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What I'm looking for

I am looking for a role that offers opportunities for growth and process innovation.

I am a dedicated Senior Credit Controller with over 7 years of experience in finance, specializing in credit control and collections across the EMEA region. My role at Ivanti International has allowed me to manage end-to-end credit operations, ensuring timely invoice payments and maintaining healthy cash flow. I take pride in providing multilingual support to clients, enhancing communication efficiency and client satisfaction.

Throughout my career, I have led numerous process improvement initiatives, including the creation of comprehensive training programs and the implementation of new management systems. My ability to coordinate cross-functional project meetings and resolve complex integration issues has contributed to the successful execution of various global projects. I am passionate about mentoring new team members and fostering a collaborative work environment that drives success.

Experience

Work history, roles, and key accomplishments

Senior Credit Controller

Ivanti International

Oct 2022 - Feb 2025 (2 years 4 months)

Managed end-to-end credit control operations across the EMEA region, ensuring timely invoice payments and maintaining healthy cash flow. Coordinated credit-related activities during the integration of acquired companies, ensuring smooth data migration and system alignment.

Credit Control Cash Flow Management SAP Salesforce Risk Assessment Process Improvement Data Migration Team Leadership

Acting Credit Supervisor

Ivanti International

Jan 2022 - Oct 2022 (9 months)

Managed the EMEA Credit & Collections team and coordinated high-level communications between Collections, Sales & Order Management. Presented quarterly collections performance and strategic insights directly to the CFO.

Team Leadership Financial Reporting Conflict Resolution Performance Improvement

Credit Controller

Ivanti International

Apr 2021 - Oct 2022 (1 year 6 months)

Managed collections for Dutch, Swiss, and Liechtenstein markets, including reconciliation of aging buckets and resolving SAP & Salesforce issues. Supported Sales and Order Management teams, educating them on credit processes and requirements.

Collections Reconciliations SAP Salesforce Order Management Customer Support Process Improvement

Credit & Collections Senior Analyst

Accenture

Mar 2018 - Mar 2021 (3 years)

Managed credit and collections operations across Swiss, Austrian, Liechtenstein, and German markets, including forecasting, reporting, and team coordination. Produced key reports and maintained strong relationships with client senior management.

Credit Collections Forecasting Reporting Team Leadership SOX Compliance VAT Expertise SAP Excel Dispute Resolution Data Privacy

Credit & Collections Analyst

Accenture

Feb 2017 - Mar 2018 (1 year 1 month)

Gained expertise in Enterprise Agreement collections, SAP, disputes, and negotiations. Coached new joiners and delivered workshops on escalation and reconciliation.

Collections SAP Negotiation Forecasting Coaching Refunds Reconciliations

QA Tester

Activision Blizzard

May 2015 - Oct 2016 (1 year 5 months)

Performed Localization Quality Assurance for German & English, Functionality Quality Assurance, and Tier Testing. Collaborated closely with dedicated vendors to ensure optimal localization quality.

Localization QA Functional Testing Tier Testing Vendor Management Quality Assurance

Office Administrator

Sword Manor Retail

Feb 2016 - Apr 2016 (2 months)

Managed office administration tasks including entering delivery dockets, daily and weekly cash lodgments, and bank runs. Handled various orders and promotions.

Data Entry Cash Management Bank Reconciliation Inventory Management Administrative Support

Customer Support, Quality Assurance & Community Management

Webzen Dublin, Ltd.

Feb 2013 - May 2015 (2 years 3 months)

Volunteered in forum moderation, supported customers with game/client issues, and troubleshooted hardware & software. Assisted CM & CS Teams and provided in-game real-time support.

Customer Support Troubleshooting Community Management Quality Assurance

Data Administration, Software Design & Customer Support

DejaM d.o.o.

Jan 2011 - Nov 2014 (3 years 10 months)

Maintained the company's software across all its clients and designed several different websites. Led a team to achieve daily goals and prioritized workloads effectively.

Software Maintenance Web Design Customer Support Team Leadership Communication Skills Troubleshooting Prioritization

Education

Degrees, certifications, and relevant coursework

University North

Bachelor of Science, Multimedia, Design, and Implementation

Activities and societies: Key Courses: 3D Design, Video & Audio Editing, Image Editing, Photography, Animation

Studied multimedia, design, and implementation, focusing on 3D design, video and audio editing, image editing, photography, and animation. Gained comprehensive knowledge in various aspects of digital media creation and production.

Vocational High School Varazdin

High School Diploma, Technician for Person and Property Protection

Activities and societies: Key Courses: Technical Drawing, Law, Martial Arts, Electrical Engineering, First Aid, Technical Security, Philosophy

Completed a technical program focusing on person and property protection. Key courses included technical drawing, law, martial arts, electrical engineering, first aid, technical security, and philosophy.