Bikash Majumder
@bikashmajumder1
Senior automotive operations analyst and service advisor focused on process optimization and customer satisfaction.
IndiaWhat I'm looking for
I’m a results-oriented automotive professional with 8+ years of experience across service advisory, body shop management, and operations analysis. I consistently improve customer experience by combining strong communication with disciplined execution of service processes.
In my Operations Analyst role at Spinny (Dec 2021 – Dec 2025), I analyzed operational workflows to find inefficiencies, enabling improved work flow and cost savings. I prepared data reports and analytics for vehicle inspections, sales, and customer satisfaction, while collaborating cross-functionally to streamline supply chain and inventory management.
Earlier, as a Service Advisor at Juhi Kia Motors and Pinnacle Honda Dealership, I guided customers on maintenance, repairs, warranties, and after-sales support, while coordinating with technicians to ensure accurate issue diagnosis and timely service delivery. Currently, as a Bodyshop Advisor at Mahindra Titania, I handle customer consultations, insurance claim processing knowledge, billing, and workshop coordination—driving revenue targets through service upselling and trust-building in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Bodyshop Advisor
Mahindra Titania
Dec 2025 - Present (6 months)
Handle customer consultations, service upselling, and revenue targets while building trust in a fast-paced bodyshop environment. Support insurance claim processing and billing and coordinate workshop activities to ensure smooth service delivery.
Analyzed operational processes to identify inefficiencies, improving work flow and reducing costs. Prepared analytics reports for vehicle inspections, sales, and customer satisfaction while collaborating with cross-functional teams to streamline supply chain and inventory management.
Service Advisor
Juhi Kia Motors
Aug 2020 - Jun 2021 (10 months)
Advised customers on vehicle maintenance, repairs, and service packages to improve satisfaction. Coordinated with technicians for diagnosis and timely service delivery, managing service schedules, invoicing, and follow-up communications while supporting upsell initiatives.
Service Advisor
Pinnacle Honda Dealership
May 2016 - Jan 2018 (1 year 8 months)
Provided Honda vehicle servicing, warranty, and after-sales support while resolving customer complaints and escalating complex issues. Maintained accurate service history records in dealership software and supported training for junior staff on customer engagement best practices.
Body Shop Advisor
Maruti Suzuki SWG Car World
Jun 2015 - May 2016 (11 months)
Managed body repair operations including damage assessment and cost estimation, ensuring repairs complied with manufacturer quality standards. Coordinated with insurance companies for claim processing and approvals and improved workshop efficiency by implementing structured work flows.
Education
Degrees, certifications, and relevant coursework
The George Telegraph Training Institute
Diploma in Automobile Engineering, Automobile Engineering
Completed a Diploma in Automobile Engineering at The George Telegraph Training Institute in 2015.
Kalyani University
Bachelor of Commerce, Commerce
Completed a B.Com (Bachelor of Commerce) from Kalyani University in 2011.
Jharkhand Academic Council, Ranchi
Higher Secondary (H.S.), Higher Secondary
Completed Higher Secondary (H.S.) under Jharkhand Academic Council in 2008.
Jharkhand Academic Council, Ranchi
Secondary (Class X), Secondary Education
Completed Secondary (Class X) under Jharkhand Academic Council in 2006.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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