BMBikash Majumder
@bikashmajumder
Experienced automotive operations analyst specializing in service advisory and process optimization.
IndiaWhat I'm looking for
I am an operations-focused automotive professional with 8+ years' experience in service advisory, body shop management, and operations analysis. I deliver process improvements and strong customer outcomes.
At Spinny and prior dealerships I analyzed operational processes, prepared vehicle inspection analytics, and collaborated across functions to streamline supply chain and inventory. I improved workflow, reduced costs, supported sales through effective service advisory and upselling, and managed body repair operations including insurance claim coordination and quality compliance.
I bring hands-on automobile engineering knowledge, strong communication, and a continuous-learning mindset. I am committed to driving measurable improvements in customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Analyzed operational processes to identify inefficiencies and improve workflow, delivering cost savings and higher quality standards; prepared vehicle inspection, sales, and customer satisfaction reports to support supply chain and inventory decisions.
Service Advisor
Juhi Kia Motors
Aug 2020 - Jun 2021 (10 months)
Advised customers on maintenance, repairs, and service packages, improving satisfaction scores and supporting service upsells; coordinated with technicians for accurate diagnosis and timely service delivery while managing scheduling and invoicing.
Service Advisor
Pinnacle Honda Dealership
May 2016 - Jan 2018 (1 year 8 months)
Provided advisory on Honda servicing and warranties, resolved customer complaints, and maintained accurate service histories using dealership software; assisted in training junior staff to improve customer engagement.
Body Shop Advisor
Maruti Suzuki SWG Car World
Jun 2015 - May 2016 (11 months)
Managed body repair operations including damage assessment and cost estimation, coordinated insurance claim processing, and enforced manufacturer repair quality standards to improve workshop efficiency.
Education
Degrees, certifications, and relevant coursework
The George Telegraph Training Institute
Diploma in Automobile Engineering, Automobile Engineering
Diploma in Automobile Engineering from The George Telegraph Training Institute, completed in 2015 with focus on automobile systems and maintenance.
Kalyani University
Bachelor of Commerce, Commerce
Bachelor of Commerce (B.Com) from Kalyani University, completed in 2011.
Jharkhand Academic Council, Ranchi
Higher Secondary Certificate, Higher Secondary
Higher Secondary (H.S.) certification from Jharkhand Academic Council, Ranchi, completed in 2008.
Jharkhand Academic Council, Ranchi
Secondary School Certificate, Secondary Education
Secondary (Class X) certification from Jharkhand Academic Council, Ranchi, completed in 2006.
West Bengal State Council of Vocational Education & Training
Vocational Training Certificate, Automobile Maintenance
Vocational training in Automobile Maintenance (AUMT) certified by the West Bengal State Council of Vocational Education & Training.
NIIT Durgapur
Certificate, Computer Basics
Six-month Computer Basics Course at NIIT Durgapur covering fundamental computer skills.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Bikash?
You can contact Bikash and 90k+ other talented remote workers on Himalayas.
Message BikashFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
