At Policy bazaar, I work as a Service Consultant in Motor Insurance and CRT operations, managing motor tickets raised by partners and checking policy PDFs against proposal forms. After verifying records and checking for duplicates, I update them to generate lead IDs so partners can claim incentives.
In the Customer Resolution Team, I research and address high-priority customer grievances, including reviewing, correcting, and remapping escalations. I also refine workflows to reduce processing errors and improve team turnaround time.
I oversee ticket assignments and team performance, help maintain coverage across rotational shifts, and train new team members. I use Advanced Excel for reporting, data transformation, and tracking operational performance.
I’ve consistently achieved quarterly operations and resolution goals across four consecutive years and received multiple quarterly top performer awards. I was also selected for the Sam Vardhan Corporate Leadership Program, completing tracks in Performance Management, Team Dynamics, and Strategic Leadership.
