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Bikash Acharya

@bikashacharya

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Senior Salesforce Business Analyst with a focus on customer satisfaction.

India

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What I'm looking for

I seek a role that fosters innovation and offers opportunities for professional growth.

With over 6 years of experience as a Senior Salesforce Business Analyst, I have a proven track record of driving comprehensive Salesforce solutions, particularly with Certinia PS Cloud and Billing Central. My analytical skills have led to significant achievements, including a 20% increase in customer satisfaction and a 10% reduction in defects at Moody’s Analytics. I thrive in agile environments and am committed to delivering high-quality results that enhance operational productivity.

At Moody’s Analytics, I played a pivotal role in optimizing billing operations and managing upgrades for Certinia PSA and Billing Central. My proactive approach improved the first contact resolution rate by 10% and contributed to a 30% revenue increase through effective integration of newly acquired companies. I am passionate about leveraging my expertise to drive success and am always open to innovative ideas that can enhance business processes.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce Business Analyst

Current

Moody’s Analytics

Sep 2022 - Present (2 years 9 months)

As a Senior Salesforce Business Analyst, I drive comprehensive Salesforce solutions, focusing on Certinia PS Cloud and Billing Central. I have successfully improved customer satisfaction by 20% and reduced defects by 10% through effective business analysis and agile methodologies.

Salesforce CRM Billing Agile Methodologies Business Analysis User Acceptance Testing Jira Confluence Project Management

Test Analyst

Infosys Limited

Mar 2021 - Jul 2022 (1 year 4 months)

Managed a team of QA resources to validate Telstra B2B products using Salesforce Sales Cloud and CPQ platforms. Involved in planning discussions and defect analysis, enhancing my technical skills through multiple certifications.

Salesforce Sales Cloud CPQ Quality Assurance Agile Methodologies Team Management Jira Scrum Test Automation

Associate QA Engineer

Xento Systems (Entrata)

May 2020 - Feb 2021 (9 months)

Validated functionalities of student housing modules for a property management product, preparing test cases and executing them across multiple environments while participating in Scrum meetings.

Quality Assurance Scrum Agile Methodologies Functional Testing Collaboration

Software Engineer-QA

Value Labs LLP

Dec 2019 - Mar 2020 (3 months)

Worked in the healthcare domain, supporting drug development projects and automating CRM processes using TOSCA and HP ALM, leading to significant improvements in project efficiency.

Quality Assurance Test Automation CRM Agile Methodologies Healthcare

QA Engineer

Pervacio Inc.

Apr 2018 - Nov 2019 (1 year 7 months)

As a Senior QA Analyst, validated mobile and web applications, contributed to CI/CD pipelines, and worked on machine learning improvements through device image annotation.

Quality Assurance Mobile Testing CI CD Git Jenkins Functional Testing Machine Learning

Education

Degrees, certifications, and relevant coursework

College of Engineering and Technology

Bachelor of Technology, Computer Science and Engineering

2014 - 2017

Joined the prominent and greatest state government engineering institution to enhance my skills, and it is now renowned as a university titled Odisha University of Technology and Research. Learned all manner of technical skills and techniques, such as data analysis, project management, and testing, and implemented them in a variety of projects and assignments, including constructing a web applicat

Bhubanananda Orissa School of Engineering

Technical Diploma, Information Technology

2011 - 2014

Joined the oldest diploma engineering school in Odisha, headquartered in Cuttack, Odisha, India, founded in 1923 as the Orissa School of Engineering. Nominated as branch representative for academic excellence, including a branch topper and leadership abilities.