Bijou Longane
@bijoulongane
Experienced Senior Support Engineer with expertise in SAP solutions.
What I'm looking for
I am a seasoned Senior Support Engineer with over 17 years of experience in customer support and technical documentation. My career has been marked by my ability to capture and articulate customer requirements effectively, ensuring that I provide clear and concise technical communication. I thrive in dynamic environments, whether working independently or as part of a team, managing multiple projects concurrently.
Currently, I am employed at Winshuttle (now Precisely), where I develop and maintain product knowledge and participate in product release validation. My previous roles have included positions at Foundever, HP Enterprise Services, and Fidessa plc, where I honed my skills in SAP support and customer service. I have a proven track record of resolving complex support issues and contributing to knowledge bases and training content.
My educational background includes a Master's degree in Business Administration and Financial Management from ICHEC in Brussels, complemented by an Erasmus experience in France. I am fluent in English and French, with a good working knowledge of Dutch, which enhances my ability to support diverse customer bases.
Experience
Work history, roles, and key accomplishments
Senior Support Engineer
Winshuttle (now Precisely)
Oct 2014 - Present (10 years 8 months)
As a Senior Support Engineer, I developed and maintained product knowledge, participated in solution development, and resolved second-tier support issues. I contributed to product release validation and maintained detailed support ticket updates.
Customer Support Agent
Foundever
Feb 2023 - Mar 2024 (1 year 1 month)
Worked as a part-time Customer Support Agent, providing support in French. Responsibilities included managing customer inquiries and ensuring high-quality service during weekend shifts.
SAP Support Analyst
HP Enterprise Services
Jul 2013 - Sep 2014 (1 year 2 months)
Provided SAP support for the Bristol-Myers Squibb account, focusing on various modules including SD, Finance, and Procurement. Responsibilities included user management and issue resolution.
Support Analyst
Fidessa plc
Mar 2011 - Jun 2013 (2 years 3 months)
Supported internal systems and applications, primarily SAP. Responsibilities included categorizing faults, managing call queues, and providing training to reduce support calls.
Customer Account Analyst
Siemens PLM Software
Sep 2009 - Mar 2011 (1 year 6 months)
Managed customer orders within SAP, ensuring compliance with revenue recognition rules. Worked closely with sales teams to resolve order-related issues.
SAP Analyst
EDS (an HP company)
May 2009 - Sep 2009 (4 months)
Delivered first and second-level SAP support for Bristol-Myers Squibb employees, diagnosing issues across various SAP modules and providing training.
General Accounting Associate
Bristol-Myers Squibb
Aug 2008 - May 2009 (9 months)
Processed high volumes of accounting entries using SAP, reconciled balance sheet accounts, and prepared month-end reports.
SAP Help Desk Analyst
Bristol-Myers Squibb
Aug 2007 - Jul 2008 (11 months)
Provided multilingual SAP support, assisted in resolving queries, and delivered training to new users in various SAP modules.
Leads Generation Executive Junior
Touch Local
Jan 2007 - Apr 2007 (3 months)
Conducted market research and generated leads for the business development team while also providing customer service support.
Internal Auditor Assistant
Generali Belgium
Jan 2006 - Mar 2006 (2 months)
Assisted in preparing audit projects and documenting findings for internal audits, contributing to the improvement of audit practices.
Accountant Assistant
Tyco Fire and Security
Sep 2005 - Dec 2005 (3 months)
Handled various accounting tasks including invoice processing and bank reconciliations using Oracle software.
Education
Degrees, certifications, and relevant coursework
ICHEC
Master's degree, Business Administration
2001 - 2006
Completed a Master's degree in Business Administration and Financial Management, focusing on various aspects of business management and financial principles.
IPAG
Erasmus Student, International Business
2005 - 2005
Participated in an Erasmus program, gaining international exposure and experience in business studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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