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Open to opportunities

Bijou Longane

@bijoulongane

Experienced Senior Support Engineer with expertise in SAP solutions.

Belgium

What I'm looking for

I am looking for a home-based position that offers flexibility and opportunities for growth.

I am a seasoned Senior Support Engineer with over 17 years of experience in customer support and technical documentation. My career has been marked by my ability to capture and articulate customer requirements effectively, ensuring that I provide clear and concise technical communication. I thrive in dynamic environments, whether working independently or as part of a team, managing multiple projects concurrently.

Currently, I am employed at Winshuttle (now Precisely), where I develop and maintain product knowledge and participate in product release validation. My previous roles have included positions at Foundever, HP Enterprise Services, and Fidessa plc, where I honed my skills in SAP support and customer service. I have a proven track record of resolving complex support issues and contributing to knowledge bases and training content.

My educational background includes a Master's degree in Business Administration and Financial Management from ICHEC in Brussels, complemented by an Erasmus experience in France. I am fluent in English and French, with a good working knowledge of Dutch, which enhances my ability to support diverse customer bases.

Experience

Work history, roles, and key accomplishments

HS

SAP Support Analyst

HP Enterprise Services

Jul 2013 - Sep 2014 (1 year 2 months)

Provided SAP support for the Bristol-Myers Squibb account, focusing on various modules including SD, Finance, and Procurement. Responsibilities included user management and issue resolution.

FP

Support Analyst

Fidessa plc

Mar 2011 - Jun 2013 (2 years 3 months)

Supported internal systems and applications, primarily SAP. Responsibilities included categorizing faults, managing call queues, and providing training to reduce support calls.

SS

Customer Account Analyst

Siemens PLM Software

Sep 2009 - Mar 2011 (1 year 6 months)

Managed customer orders within SAP, ensuring compliance with revenue recognition rules. Worked closely with sales teams to resolve order-related issues.

BS

General Accounting Associate

Bristol-Myers Squibb

Aug 2008 - May 2009 (9 months)

Processed high volumes of accounting entries using SAP, reconciled balance sheet accounts, and prepared month-end reports.

BS

SAP Help Desk Analyst

Bristol-Myers Squibb

Aug 2007 - Jul 2008 (11 months)

Provided multilingual SAP support, assisted in resolving queries, and delivered training to new users in various SAP modules.

Education

Degrees, certifications, and relevant coursework

ICHEC logoIC

ICHEC

Master's degree, Business Administration

2001 - 2006

Completed a Master's degree in Business Administration and Financial Management, focusing on various aspects of business management and financial principles.

IPAG logoIP

IPAG

Erasmus Student, International Business

2005 - 2005

Participated in an Erasmus program, gaining international exposure and experience in business studies.

Tech stack

Software and tools used professionally

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Bijou Longane - Senior Support Engineer - Winshuttle (now Precisely) | Himalayas