Bijou Longane

As a Senior Support Engineer, I developed and maintained product knowledge, participated in solution development, and resolved second-tier support issues. I contributed to product release validation and maintained detailed support ticket updates.

Worked as a part-time Customer Support Agent, providing support in French. Responsibilities included managing customer inquiries and ensuring high-quality service during weekend shifts.

Provided SAP support for the Bristol-Myers Squibb account, focusing on various modules including SD, Finance, and Procurement. Responsibilities included user management and issue resolution.

Supported internal systems and applications, primarily SAP. Responsibilities included categorizing faults, managing call queues, and providing training to reduce support calls.

Managed customer orders within SAP, ensuring compliance with revenue recognition rules. Worked closely with sales teams to resolve order-related issues.

Delivered first and second-level SAP support for Bristol-Myers Squibb employees, diagnosing issues across various SAP modules and providing training.

Processed high volumes of accounting entries using SAP, reconciled balance sheet accounts, and prepared month-end reports.

Provided multilingual SAP support, assisted in resolving queries, and delivered training to new users in various SAP modules.

Conducted market research and generated leads for the business development team while also providing customer service support.

Assisted in preparing audit projects and documenting findings for internal audits, contributing to the improvement of audit practices.

Handled various accounting tasks including invoice processing and bank reconciliations using Oracle software.

Completed a Master's degree in Business Administration and Financial Management, focusing on various aspects of business management and financial principles.

Participated in an Erasmus program, gaining international exposure and experience in business studies.