Emmanuella Addae

Provide ongoing volunteer translation and editing support for multilingual projects in international development contexts, ensuring clarity and cultural accuracy.

Wrote, updated, and managed technical documentation to ensure consistency and reuse of structured content. Published deliverables using authoring and publishing tools and explored AI-driven solutions to streamline documentation processes.

Corrected and updated user manuals, improving clarity, usability, and compliance with technical standards. Applied terminology management and CAT tools and performed peer reviews to ensure multilingual accuracy.

Served as first-line contact for customers and merchants, managed contract drafting and archiving, and liaised on outstanding invoices. Maintained administrative systems and prepared and dispatched orders to customers.

Provided customer and tax compliance support while managing contracts, invoicing, and document archiving. Maintained internal systems and executed operational follow-ups to ensure accuracy and regulatory adherence.

Maintained LMS and SharePoint systems, coordinated onboarding and learning assignments, and created and reviewed departmental training curricula. Supported training delivery and documentation to improve new-hire readiness and compliance.

Translated, edited, and proofread texts from Dutch and Spanish for SDG-related content, transcribed audio, and subtitled videos. Created social media content and contributed to website updates to improve outreach and accessibility.

Activities and societies: Coursework: Technical Writing, NLP, Python, Desktop Publishing (Adobe InDesign, basic Illustrator and Photoshop), Digital Public Relations.

Postgraduate program in Computer-Assisted Language Mediation focusing on technical writing, NLP, Python, desktop publishing, and digital public relations.

Master of Arts in Linguistics and Literature with a focus on Multilingual Mediation and Communication, majoring in English and Spanish with a minor in Translation.

Bachelor of Arts in Language and Literature, majoring in English and Spanish with a minor in Chinese.