Open to opportunities

Kitoko Matondo

@kitokomatondo

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Trilingual IT Business / Functional Analyst improving platforms with agile delivery.

Belgium

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What I'm looking for

I seek an agile team-focused role where I can own requirements, improve platform usability, mentor peers, and deliver well-tested features that drive business value.

I am a trilingual (Dutch, English, French) IT Business and Functional Analyst with six years of hands-on experience gathering requirements, writing user stories, and validating solutions across telecom, insurance, and retail sectors. I specialize in translating stakeholder needs into actionable backlog items, designing UML/BPMN artifacts, and executing test plans to ensure features meet acceptance criteria before release.

I have applied Agile/Scrum practices across projects at Telenet, Belfius, Colruyt Group, AG Insurance and Kindee, leveraging SharePoint Online, Microsoft Teams, ServiceNow, Mendix, SQL, Java and Azure-cloud tooling to improve collaboration, documentation and platform functionality. I consistently bridge technical and non-technical stakeholders through workshops, daily standups and collaborative sessions to deliver reliable, well-tested solutions.

Experience

Work history, roles, and key accomplishments

IT Business Analyst

Telenet

Jan 2022 - Jan 2025 (3 years)

Gathered and translated stakeholder requirements for Inhome and Outdoor platforms (trilingual) from 2022–2025, creating user stories and test plans that improved platform delivery and cross-team collaboration under Agile.

User Stories SharePoint Online Microsoft Teams Agile Scrum UAT Jira SQL

ServiceNow Functional Analyst

Colruyt Group

Jan 2021 - Dec 2021 (11 months)

Analyzed and digitalized HRSD and life insurance processes in ServiceNow in 2021, producing user stories, UML class diagrams and test plans to align business objects with technical implementation.

UML Test Planning Agile Scrum

Functional Analyst

AG Insurance

Jan 2020 - Dec 2020 (11 months)

Gathered stakeholder requirements and developed test plans in 2020, creating user stories and coordinating releases with development teams under Agile to ensure requirements were met.

Test Planning User Stories Agile Scrum Stakeholder Management

IT Engineer / Functional Analyst

Kindee

Jan 2018 - Dec 2020 (2 years 11 months)

Started as IT Engineer and progressed to Functional Analyst (2018–2020), gathering requirements, producing user stories and supporting end users post-release while coordinating with development teams.

IT Support Functional Analyst User Stories Testing Agile Scrum SharePoint)Jira

Business / Functional Analyst

Belfius

Collected and documented requirements and questionnaires for non-life insurance products, authored test plans and collaborated with development teams using Agile to validate and deliver features.