Looking for a job

Bibi Hafiza

@bibihafiza

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Result-oriented analyst with expertise in banking operations and customer service.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and allows me to leverage my skills in customer service and operations management.

I am a results-oriented professional with over 2 years of experience in Operations and Customer Service. My strategic abilities enable me to coordinate effectively with various functions to ensure smooth operations management. I excel in planning, implementation, monitoring, and resource balancing, which allows me to handle multiple processes in high-pressure environments.

Throughout my career, I have developed strong relationships with clients, focusing on achieving quality product and service standards. My experience includes managing service operations and resolving critical service-related issues, ensuring customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Analyst Banking Programs

Current

Razorpay

Apr 2021 - Present (4 years 2 months)

As an Analyst in Banking Programs at Razorpay, I deliver exceptional support to merchants, addressing their issues and ensuring smooth KYC operations. My role involves coordinating with clients to enhance service standards and resolve critical service-related issues.

KYC Customer Relationship Management Problem Solving Communication Service standards Operations Management Business Operations

Senior Customer Care Executive

Medisync Health Services Pvt Ltd

Sep 2020 - Mar 2021 (6 months)

In my role as Senior Customer Care Executive, I managed inbound and outbound communications with clients, handled escalations, and facilitated patient onboarding for medical services. I ensured a seamless experience for patients throughout their treatment journey.

Customer Care Escalation Management Communication Skills Healthcare Operations

Product Support Specialist

Practo Technologies Pvt Ltd

May 2019 - Jul 2020 (1 year 2 months)

As a Product Support Specialist at Practo, I provided excellent customer service by resolving inquiries and building strong relationships with the operations team. My focus was on improving service delivery and supporting business development initiatives.