Open to opportunities

Bibiana Alarcon

@bibianaalarcon

Message

I lead delivery and operations to standardize workflows, UAT, and executive reporting.

Colombia

Message

What I'm looking for

I’m looking for a role where I can run delivery governance (RAID, scope, reporting cadence), coordinate UAT and launch readiness, and improve workflow efficiency—while delivering executive reporting that keeps complex multi-stakeholder programs on track.

Delivery & Operations Manager with 7+ years of experience leading complex, multi-stakeholder programs across consulting, public-sector, and digital workflow environments in Latin America. I specialize in end-to-end delivery coordination, operational governance, workflow design, and cross-functional execution across distributed teams.

I translate operational requirements into structured workflows, user flows, execution-ready documentation, and validation processes in collaboration with technical and product-facing teams. I’ve driven measurable efficiency improvements, including a 33% reduction in implementation timelines and a 60% reduction in reporting cycle time through workflow standardization, documentation systems, and AI-assisted reporting practices.

Hands-on, I coordinate UAT cycles, issue prioritization, and launch readiness activities—especially in high-variability environments. I manage delivery governance through scope coordination, RAID management (risks, assumptions, issues, dependencies), stakeholder alignment, reporting cadence, and execution monitoring.

I bring an operator’s mindset to multi-actor initiatives, supporting accountability across execution quality, delivery continuity, and structured reporting. My approach is grounded in disciplined intake → triage → prioritization → assignment → QA → delivery → retrospective coordination models.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant (Independent)

Current

Independent Consultancy

Jan 2012 - Present (14 years 4 months)

Provided operational advisory and delivery coordination for public and private sector engagements, delivering workflow diagnostics and execution recommendations. Supported cross-functional teams across concurrent projects and maintained client reporting, delivery tracking, and stakeholder communication.

Cross Functional Execution Requirements Gathering Executive Reporting Execution Tracking

Current

Operations & Delivery Manager

Current

Laitjaus

Jan 2012 - Present (14 years 4 months)

Coordinated operations for digital platform and marketplace enablement initiatives, translating field requirements into end-to-end user workflows and execution-ready documentation. Led UAT and rollout validation in low-connectivity contexts, supporting sustained CO-LAB engagement (~80% active users) and standardized SOPs to improve onboarding efficiency.

Marketplace Onboarding Workflows User Flows UAT Field Validation Cross functional Coordination

Senior Projects & Ops Coord

Genval SAS

Feb 2019 - Dec 2025 (6 years 10 months)

Led delivery coordination and operational governance for multi-stakeholder programs, implementing RAID tracking, delivery planning, and reporting cadence that reduced implementation timelines by 33% and reporting cycle time by 60% (5h→2h). Coordinated 35–40+ stakeholders, translating operational requirements into workflow/UAT documentation and surfacing risks and dependencies to prevent schedule d

RAID Management UAT coordination Workflow Design Stakeholder Management Executive Reporting Dependency Mapping

Service Design & Program Arch

Fundación Genval

Jan 2020 - Jan 2024 (4 years)

Designed service and operating model architecture for multi-actor innovation initiatives, translating strategic objectives into governance-ready delivery systems. Built the ICCO Conexión National Regenerative Tourism Incubator using a 4-phase operating model benchmarked against 15 frameworks and coordinated interdisciplinary teams across international ecosystems.

Service Design Program Architecture Benchmarking Governance Multi Actor Program Delivery International Ecosystem Coordination

Program Executive Coordinator

Universidad Nacional de Colombia (ACUNAR)

Jan 2008 - Dec 2013 (5 years 11 months)

Managed large-scale program delivery across public, private, and academic stakeholders, coordinating 17+ contractual initiatives in multi-workstream environments with governance/compliance tracking. Supported REI implementation across 900 companies, contributing to reported sales growth of 40–50% and maintaining 1.5% attrition.

Program Delivery Leadership Coordinating Work Streams Compliance Tracking Stakeholder Management Partner Enablement