Open to opportunities

Bianca Marie Sunga

@biancamariesunga

Message

I’m a medical receptionist who improves patient care and front-desk efficiency.

Philippines

Message

What I'm looking for

I’m looking for a role where I can manage front-desk operations confidently—handling patient appointments, billing, and customer service—while improving scheduling and administrative workflows and contributing to revenue through strong communication.

I’m a Medical Receptionist with 5+ years of experience across hospitality, patient care coordination, and business development. I handle patient appointments, billing, and front-desk operations with a highly organized, customer-focused approach, while maintaining confidentiality of patient records and medical information.

I’m comfortable strengthening workflows through scheduling systems, insurance-related administrative processes, and clear communication that resolves problems quickly. In addition, my background includes client-facing roles (front office and guest services) and event coordination—researching needs, supporting revenue growth, and delivering welcoming, high-quality experiences from check-in to event execution.

Experience

Work history, roles, and key accomplishments

Front Office Agent

Lewis Grand Hotel

Jan 2015 - Jan 2018 (3 years)

Managed reservations through online booking platforms and supported smooth guest check-in/check-out with prompt assistance. Coordinated guest requests and provided guidance on amenities and local attractions to ensure a positive stay experience.

Reservations Management Front Desk Operations Check Out Guest Issue Resolution Hospitality Coordination

Guest Service Associate

Oasis Hotel

Provided a warm guest welcome and handled check-in/check-out while addressing concerns quickly and professionally. Promoted hotel services and maintained consistent front-desk and administrative operations to support guest satisfaction.

Guest Service Front Desk Operations Check Out Promoting Services Administrative Support Hospitality Operations Communication

Business Developer - Marketing

D'Heights Resorts and Casino

Researched new markets and customer needs to shape business growth strategies, including plans to increase revenue and expand market reach. Negotiated contracts and partnerships and built long-term relationships to support retention and satisfaction.

Market Research Contract Negotiation Partnership Development Client Relationship Management Strategic Planning Client Retention Marketing Execution

Medical Receptionist

Careview Corporation

Handled patient appointments, billing, and front-desk operations while maintaining confidentiality of patient records. Delivered customer-focused service and supported care coordination using medical terminology and effective communication to improve scheduling and insurance workflows.

Appointment Scheduling Medical Billing Front Desk Operations Insurance Coordination Confidentiality Medical Terminology Customer Service Administrative Support

Event Coordinator

Candies and Themes

Planned and executed events from start to finish, managing logistics such as transportation, catering, and setup. Promoted events using marketing materials and social media while coordinating execution to ensure smooth delivery.

Event Planning Event Logistics Transportation Planning Event Coordination Setup Marketing Materials