BJBianca Jatto
@biancajatto
Result-oriented Customer Success Associate with expertise in CRM systems.
NigeriaWhat I'm looking for
I am a dedicated Customer Success Associate with a strong background in sales and customer relationship management. My experience spans various roles where I have consistently demonstrated my ability to enhance customer satisfaction and drive revenue growth. At Healthplus Limited, I successfully boosted monthly sales revenue by 25% through tailored client solutions and exceptional service delivery.
My previous roles have equipped me with valuable skills in data analysis and effective communication. I have a proven track record of improving customer satisfaction scores, achieving a remarkable 90% at Esteez and Mikes Limited. My commitment to excellence is further evidenced by my ability to recover overdue payments and manage significant loan recovery portfolios, which has positively impacted cash flow for my employers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Healthplus Limited
Aug 2023 - Jul 2024 (11 months)
Conducted daily sales reporting and streamlined stock management processes while delivering exceptional customer service to an average of 30 customers. Consistently met and exceeded sales goals, driving a 25% increase in monthly sales revenue by recommending tailored solutions.
Customer Service Representative
Esteez and Mikes Limited
May 2022 - Feb 2023 (9 months)
Enhanced customer satisfaction scores by 90% through effective communication and problem-solving. Maintained accurate sales records and conducted inventory checks to ensure operational efficiency.
Customer Service Agent/ Loan Recovery Officer
Mwanga Limited
Oct 2021 - Nov 2021 (1 month)
Managed a loan recovery portfolio of over 10 million naira weekly, enhancing customer satisfaction scores by 95% through effective communication. Recovered 43% of overdue payments within 3 months, significantly increasing cash flow.
Education
Degrees, certifications, and relevant coursework
YTYaba College of Technology
Higher National Diploma, Computer Science
2019 - 2021
Grade: Upper Credit
Completed a Higher National Diploma (HND) in Computer Science with Upper Credit, focusing on software development, data management, and system analysis.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Bianca?
You can contact Bianca and 90k+ other talented remote workers on Himalayas.
Message BiancaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
