Open to opportunities

Jasmine Reed

@jasminereed

Claims operations leader at USAA who handled 75+ complex property claims and coached adjusters.

At USAA, I managed a high-volume inventory of 75+ complex residential and commercial property claims, with exposures up to approximately $250,000. I analyzed coverage, prepared claim evaluations and reserves, and negotiated settlements.

I provided technical direction on complex property, water, construction-related, coverage, and litigated claims. I also coordinated claim strategy with defense counsel, engineers, contractors, vendors, and internal partners.

At Mid America Catastrophe, I led and coached a team of six adjusters, reviewing files for quality and compliance and providing training and performance feedback. I also managed vendor relationships and customer and legal escalations.

Across property, workers' compensation, and auto claims, I've handled investigations, damage and exposure evaluations, and claim resolution. My background includes catastrophe operations, water mitigation auditing, and adjuster training and onboarding.

Experience

Work history, roles, and key accomplishments

Senior Claims Representative

USAA

Mar 2024 - Sep 2026 (2 years 6 months)

Managed a high-volume inventory of 75+ complex residential and commercial property claims, including SC3/SC4 losses and exposures up to approximately $250,000. Provided technical direction on complex property, water, construction-related, coverage, and litigated claims requiring advanced analysis or escalation.

Property Claims Complex Claims Coverage Analysis Damage Assessment Settlement Negotiation Guide Wires Vendor Management Litigation Management Regulatory Compliance Quality Assurance

Water Mitigation Auditor

Wardlaw Claims Service

Sep 2023 - Mar 2024 (6 months)

Audited residential and commercial water mitigation estimates for accuracy, scope, pricing, documentation, and compliance with accepted mitigation practices. Identified unsupported charges, duplication, documentation gaps, and estimate discrepancies; communicated findings and recommendations to adjusters, vendors, and stakeholders.

Water Mitigation Auditing Estimates IICRC Technical Review Documentation Cost Control

Independent Claims Adjuster

Pacesetter Claims

Mar 2023 - Sep 2023 (6 months)

Investigated and handled property, workers' compensation, and auto claims, conducting inspections or investigations, evaluating damages and exposures, determining appropriate claim scope, and preparing detailed documentation and estimates. Managed assigned claim inventories while maintaining timely documentation, communication, file quality, and carrier service standards.

Property Claims Workers Compensation Claims Auto Claims Claims Investigation Damage Assessment Estimating Documentation

Claims Adjuster

Alacrity Solutions

Aug 2022 - Feb 2023 (6 months)

Handled property, workers' compensation, and auto claims from investigation through evaluation and resolution, including documentation review, damage assessment, estimating, exposure evaluation, and customer communication. Applied policy provisions, claim-handling procedures, and carrier guidelines while maintaining complete and accurate claim files.

Property Claims Workers Compensation Claims Auto Claims Claims Investigation Damage Assessment Estimating Policy Analysis Client Communication

Claims Adjuster

The Hartford

Jan 2022 - Jul 2022 (6 months)

Managed complex residential property and water claims, including coverage evaluation, repair documentation review, settlement negotiation, and vendor coordination. Partnered with insureds, contractors, mitigation companies, and internal teams to drive timely resolution and compliant claim handling.

Property Claims Water Damage Claims Coverage Analysis Settlement Negotiation Vendor coordination Customer Service

Team Lead - Water Mitigation Unit

Mid America Catastrophe

Aug 2021 - Jan 2022 (5 months)

Led and coached a team of six adjusters, setting expectations for claim quality, productivity, documentation, and customer service. Reviewed files for accuracy, completeness, carrier compliance, and technical handling; provided direction on complex and escalated claims.

Team Leadership Coaching Quality Assurance File Reviews Carrier Compliance Escalation Management Performance Management Vendor Management Reporting

Property Claims / Field Leadership

Pilot Catastrophe Services

Aug 2017 - Aug 2021 (4 years)

Supported high-volume catastrophe claim operations and field adjusting activities during major loss events. Provided field leadership involving claim assignments, inspection quality, adjuster guidance, workflow, and issue escalation.