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Bhushan BhurkundeBB
Open to opportunities

Bhushan Bhurkunde

@bhushanbhurkunde

Senior IT Operations Manager | Assistant Manager IT Support & Ops @ Euronet | 1,800+ Endpoints | Intune • Autopilot • Azure AD • JAMF | MD-102 & SC-30

India
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What I'm looking for

I’m looking for a fully remote (global) or hybrid IT leadership role where I can own service desk/IT operations, improve ITSM performance, and lead endpoint and identity lifecycle management across distributed teams.

As an Assistant Manager – IT with over a decade of experience in enterprise IT support and infrastructure management, I bring a balanced blend of technical expertise, people leadership, and operational oversight. I am passionate about using technology as a strategic enabler to improve efficiency, strengthen service delivery, and support business growth.

In my career progression from technical leadership to management, I have led large-scale IT initiatives and supervised high-performing support teams. Key achievements include spearheading Autopilot deployments for 1,000+ users, reducing device provisioning time by 30%, and streamlining desktop and endpoint support across Windows and macOS environments. Through structured processes, mentoring, and performance management, I have improved overall team productivity by 25%.

In my current role, I actively support IT operations planning, resource allocation, vendor coordination, and SLA management, ensuring consistent service quality and alignment with organizational objectives. I work closely with cross-functional stakeholders to translate business requirements into reliable and scalable IT solutions while maintaining compliance with security and governance standards.

My technical foundation includes Microsoft 365, Azure AD, Intune, Active Directory, JAMF Pro, and Google MDM, enabling me to make informed decisions while guiding teams on best practices. I hold certifications in Project Management, Microsoft Azure Essentials, and Network Security, which support my structured and risk-aware approach to IT management.

Beyond day-to-day operations, I am driven by continuous improvement, user experience enhancement, and team development. I thrive in dynamic environments where I can manage priorities, resolve complex challenges, and contribute to strategic IT initiatives.

I welcome opportunities to connect with professionals and leaders who value innovation, collaboration, and operational excellence. Let’s exchange insights or explore how effective IT management can drive meaningful business impact.

Experience

Work history, roles, and key accomplishments

Euronet Worldwide logoEW
Current

Assistant Manager, IT Support

Euronet Worldwide

Dec 2025 - Present (11 months)

Led and mentored an 8+ member IT support team while managing service desk operations and governing L1–L3 escalations for 500+ enterprise users. Managed endpoint provisioning and lifecycle for 300+ devices using Microsoft Intune/Windows Autopilot and JAMF Pro, and drove ITSM improvements that reduced MTTR and improved first-call resolution rates while maintaining 99%+ uptime SLA compliance.

SL

IT Support Team Lead

S2 Infotech Pvt Ltd

Oct 2023 - Dec 2025 (2 years 2 months)

Led and supervised an IT support team, providing guidance, mentoring, and performance management to support successful delivery aligned with organizational goals. Owned end-to-end IT project coordination, created work plans and resource allocations, and improved IT service delivery efficiency through process improvements and knowledge sharing.

OT

Senior Desktop Support Engineer

Orient Technology

Feb 2021 - Apr 2023 (2 years 2 months)

Administered Office 365, Active Directory, and JAMF to provide VIP/executive end-user support and manage an ITSM ticketing workflow. Delivered macOS troubleshooting and managed device imaging, patch management, and escalation resolution across Windows and macOS environments.

FI

Desktop Support Engineer

Future Focus Infotech

Mar 2017 - Sep 2019 (2 years 6 months)

Provided L1 end-user support and end-to-end desktop troubleshooting for enterprise users in Windows environments. Resolved desktop issues through structured investigation and ticket-based support workflows.

IT

Desktop Support Engineer

ITsource Technology

Sep 2014 - Mar 2017 (2 years 6 months)

Delivered L1 end-user and desktop support in a high-volume enterprise environment, focusing on hardware troubleshooting and issue resolution. Maintained service continuity by triaging and resolving desktop incidents efficiently.

Education

Degrees, certifications, and relevant coursework

Yashwantrao Chavan Maharashtra Open University (YCMOU) logoYY

Yashwantrao Chavan Maharashtra Open University (YCMOU)

Bachelor of Arts, Sociology

Bachelor of Arts in Sociology from Yashwantrao Chavan Maharashtra Open University (YCMOU), completed in 2024.

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