Open to opportunities

Bhushan Bhurkunde

@bhushanbhurkunde

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IT operations leader managing service desks, endpoints, and identity lifecycle.

India

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What I'm looking for

I’m looking for a fully remote (global) or hybrid IT leadership role where I can own service desk/IT operations, improve ITSM performance, and lead endpoint and identity lifecycle management across distributed teams.

I’m a results-driven IT Operations leader with 11+ years of progressive experience running enterprise service desks, managing endpoint fleets, and leading cross-functional IT teams. I focus on measurable outcomes—SLA/KPI compliance, faster resolution, and consistent high-quality end-user support.

In my current role as an Assistant Manager – IT Support & Operations, I lead and mentor a team of 8+ engineers while owning end-to-end L1–L3 escalation management. I also oversee onboarding/offboarding automation and identity lifecycle management, administering Azure AD/Entra ID and Google Workspace to keep access secure and compliant.

I drive modern endpoint management using Microsoft Intune, Windows Autopilot, and JAMF Pro, ensuring secure, standardized device provisioning and lifecycle control for 300+ endpoints. I maintain secure endpoint configurations and coordinate with Information Security teams to reinforce Zero Trust principles and data protection standards.

I’ve consistently improved ITSM operations using ITIL-aligned incident, problem, and change management, leveraging ServiceNow (working knowledge) to reduce MTTR and raise first-call resolution rates. Whether supporting Windows 10/11 and macOS environments or optimizing network/server services for 99%+ uptime, I bring strong governance, process discipline, and practical technical depth.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager, IT Support

Current

Euronet Worldwide

Dec 2025 - Present (5 months)

Led and mentored an 8+ member IT support team while managing service desk operations and governing L1–L3 escalations for 500+ enterprise users. Managed endpoint provisioning and lifecycle for 300+ devices using Microsoft Intune/Windows Autopilot and JAMF Pro, and drove ITSM improvements that reduced MTTR and improved first-call resolution rates while maintaining 99%+ uptime SLA compliance.

Service Desk ITIL Escalation Management Microsoft Intune Autopilot Jamf Conditional Access

IT Support Team Lead

S2 Infotech Pvt Ltd

Oct 2023 - Dec 2025 (2 years 2 months)

Led and supervised an IT support team, providing guidance, mentoring, and performance management to support successful delivery aligned with organizational goals. Owned end-to-end IT project coordination, created work plans and resource allocations, and improved IT service delivery efficiency through process improvements and knowledge sharing.

Team Leadership IT Project Management Resource Planning Knowledge Sharing Stakeholder Management

Operations Team Lead

ITSource India Pvt Ltd

May 2023 - Sep 2023 (4 months)

Led a team of IT professionals supporting day-to-day IT operations and project delivery while ensuring alignment with organizational goals. Managed project scope, work plans, and resource allocation, and drove process improvements to enhance operational efficiency and service delivery quality.

IT Operations Team Leadership Project Scope Management Resource Allocation Process Improvement IT Service Delivery

Senior Desktop Support Engineer

Orient Technology

Feb 2021 - Apr 2023 (2 years 2 months)

Administered Office 365, Active Directory, and JAMF to provide VIP/executive end-user support and manage an ITSM ticketing workflow. Delivered macOS troubleshooting and managed device imaging, patch management, and escalation resolution across Windows and macOS environments.

Microsoft 365 Administration Active Directory Jamf Executive Support Escalation Management

Desktop Support Engineer

Future Focus Infotech

Mar 2017 - Sep 2019 (2 years 6 months)

Provided L1 end-user support and end-to-end desktop troubleshooting for enterprise users in Windows environments. Resolved desktop issues through structured investigation and ticket-based support workflows.

Windows Troubleshooting end user support Remote Support

Desktop Support Engineer

ITsource Technology

Sep 2014 - Mar 2017 (2 years 6 months)

Delivered L1 end-user and desktop support in a high-volume enterprise environment, focusing on hardware troubleshooting and issue resolution. Maintained service continuity by triaging and resolving desktop incidents efficiently.

Desktop Hardware Troubleshooting Desktop Support Triage