Lakshmi Narasimhan Varadharajan
@lakshminarasimhanvar
I am a Service Desk Supervisor with 16+ years driving global IT support and automation.
IndiaWhat I'm looking for
I am an IT service desk leader with 16+ years’ experience, currently Supervisor (M1) in Digital Workplace Support at Logitech Engineering & Design. I lead a global 24/7 service desk across three regions, managing a 10-member team and driving operational excellence.
I specialize in automation, knowledge management and incident management — I built automations in Gemini/LogiQ that cut manual hours by 40% and migrated Level 1 applications saving approximately 1,000 hours annually. I deploy and manage MDM solutions (Intune, Kandji), OKTA SSO and enterprise tools like JIRA, OBIEE and CrowdStrike. I also prepare SOX audit controls and coordinate walkthroughs with external auditors.
I focus on continuous improvement, training and cross-functional collaboration to improve first-call resolution, SLA adherence and customer satisfaction. I seek to apply my strengths in automation, vendor and asset lifecycle management to scale reliable remote-site support and digital workplace services.
Experience
Work history, roles, and key accomplishments
LLSupervisor, Digital Workplace Support
Mar 2015 - Present (10 years 6 months)
Oversee daily operations of a global 24/7 service desk for 10 staff across 3 regions, driving automation that saved 40% manual hours and improving incident resolution times. Lead recruitment, training, SOX audit readiness, and cross-functional integration for IT service delivery.
SORegional In-charge, System Administrator
Sodexo
Aug 2013 - Mar 2015 (1 year 7 months)
Provided L1/L2 Windows, network, and server support across PAN India, managed vendor escalations and on-site deployments, and maintained Citrix and AV conferencing services to ensure uninterrupted operations. Coordinated backups and hardware/vendor support for enterprise clients.
Senior Executive IT
Mid Valley Group
Apr 2010 - Jul 2013 (3 years 3 months)
Maintained and configured Windows systems and local networks, deployed Windows Server 2003 and DNS, and supported supplier-site system rollouts to ensure smooth operations. Resolved wireless and client-side issues to minimize downtime.
Project Trainee - Database Admin
Stanadyne Amalgamation
Jan 2009 - Apr 2010 (1 year 3 months)
Provided L1 support for Windows, network, and server environments and maintained ERP (Ramco) transactions, using SQL Query Analyzer to modify records and support procurement and inventory workflows. Assisted in application development and testing for procurement certificates.
Education
Degrees, certifications, and relevant coursework
BRBharath Institute of Higher Education and Research
Master of Computer Applications, Computer Applications
Completed Master of Computer Applications at Bharath Institute of Higher Education and Research in 2008.
Prince Shri Venkateshwara Arts and Science College
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce at Prince Shri Venkateshwara Arts and Science College in 2005.
Zion Matric Higher Secondary School
Higher Secondary Certificate, Secondary Education
Completed Higher Secondary Certificate (HSLC) from Zion Matric Higher Secondary School in 2002.
Jaigopal Garodia National Higher Secondary School
Secondary School Leaving Certificate, Secondary Education
Completed Secondary School Leaving Certificate (SSLC) from Jaigopal Garodia National Higher Secondary School in 2000.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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