Bhupinder Singh
@bhupindersingh2
Customer service professional with strong technical support experience.
CanadaWhat I'm looking for
I am Bhupinder Singh, a dedicated customer service professional with over three years of experience in technical support and customer service roles. My journey began at Concentrix, where I honed my skills as a Technical Support Representative and Customer Service Advisor. I excelled in providing exceptional service, resolving customer issues efficiently, and ensuring satisfaction.
My experience extends to working with Hormann and Frontizo Business Service, where I further developed my abilities in customer service and support for Amazon processes. I pride myself on my strong active listening skills, clear communication, and ability to work collaboratively with cross-functional teams. I am currently pursuing an MBA from University Canada West, which complements my technical background and enhances my business acumen.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Concentrix
Jan 2021 - Present (4 years 7 months)
Provided technical support and customer service as a Technical Support Representative and Customer Service Advisor for two years. Assisted customers with troubleshooting issues and resolved inquiries efficiently.
Customer Service Representative
Hormann Surrey BC
Mar 2020 - Present (5 years 5 months)
Served as a Customer Service Representative for 10 months, handling customer inquiries and providing support. Maintained high levels of customer satisfaction through effective communication and problem-solving.
Customer Service Representative
Frontizo Business Service PVT Ltd
Feb 2019 - Present (6 years 6 months)
Worked as a Customer Service Representative for the Amazon Process for one year. Managed customer interactions, resolved issues, and ensured a positive customer experience.
Education
Degrees, certifications, and relevant coursework
UWUniversity Canada West
Master of Business Administration, Business Administration
Currently pursuing a Master of Business Administration degree, with an expected completion in June 2025. Developing advanced business acumen and leadership skills.
Unknown
Bachelor of Science, Computer Science
Completed a Bachelor of Science degree with a focus on computer science. Gained foundational knowledge in various aspects of computing.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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