Bhawna User

Led the
600 Cr+ GG App launch, owning BRD documentation, UAT cycles, pilot testing, and field rollout across 800+ agencies; fast-tracked into Paytm’s internal product leadership team within 60 days of joining. Drove stakeholder management across product, tech, business, and ops teams, translating ground-level issues into scalable solutions across Credit Mate App, Dashboard, and TMS.

Led 135+ product launches, including multilingual rollouts across 8 geographies, ensuring cross-functional coordination and improved global product accessibility. Analyzed usage data to identify performance gaps and feature opportunities, contributing to improved user efficiency and reduction in product churn.

Collaborated with cross-functional teams to design and roll out product enhancements, driving noticeable improvements in user engagement and learner satisfaction. Conducted in-depth analysis on 100+ course datasets using SQL and Python, uncovering insights that helped refine content structure and improve course completion rates.

Conducted market and competitor research in the edtech sector, identifying key trends that influenced strategic product roadmap decisions. Analyzed behavioral data from 5,000+ users and developed SQL- and Excel-based dashboards to improve content targeting, user retention, and campaign performance insights.

Completed an internship at the Directorate of Economics & Statistics, Govt. of NCT of Delhi, collecting and analyzing primary data on debt and investment for the 77th NSS round survey. Surveyed 500+ households for a socio-economic study on debt and investment, organizing the data and submitting the final report ahead of schedule.

The provided text does not contain specific details about educational degrees, fields of study, or a clear description of academic achievements. It primarily focuses on professional experience and skills.