Bhavna Srivastava

I am a dedicated and detail-oriented Process Developer with over 6 years of experience in Human Resource Outsourcing (HRO) processes. My expertise spans benefits administration, client onboarding, and process optimization. I have a proven track record of leading teams, conducting training sessions, and driving successful client implementations. My collaborative approach has consistently improved service delivery and ensured compliance with client SLAs and internal quality standards.

In my current role at Mercer, I lead HRO operations for multiple clients, focusing on benefits administration and claims adjudication. I have successfully managed end-to-end client implementations, enhancing team capabilities through effective training and supervision. My commitment to process improvements has resulted in increased efficiency and client satisfaction, making me a primary point of contact for client escalations and critical service transitions.

Throughout my career, I have been recognized for my ability to mentor junior team members and contribute to team training initiatives. I am passionate about fostering a culture of continuous improvement and delivering high-quality service to clients.