Narendra Yadav
@narendrayadav
Versatile HR professional with 12+ years in client services and operations.
What I'm looking for
I am a versatile operations and client services leader with over 12 years of experience driving process optimization, data analytics, and high-touch stakeholder engagement across global benefits, consulting, and service industries. My journey has been marked by a commitment to orchestrating seamless transitions and automating workflows, achieving efficiency gains of up to 80% while nurturing client relationships that consistently yield satisfaction scores above 95%.
Throughout my career, I have successfully managed global benefits data for numerous client plans, streamlined processes, and led digital transformation initiatives that enhance data accessibility for clients and consultants alike. My leadership style emphasizes mentorship and team development, as I believe that a high-performing team is essential for delivering impactful solutions. I take pride in my ability to balance operational rigor with consultative insight, ensuring that I deliver results that not only meet but exceed client expectations.
Experience
Work history, roles, and key accomplishments
Career Pause
N/A
May 2023 - Present (2 years 1 month)
Took a career pause to support family responsibilities and focus on the early growth of my newborn son.
Client Services Manager (GBM)
Mercer
Apr 2022 - May 2023 (1 year 1 month)
Account management of 12+ Multinational SME clients across EMEA and APAC
Senior Analyst
Aon
Sep 2016 - Nov 2019 (3 years 2 months)
Delivered comprehensive engagement-survey reporting for clients in Singapore and the Middle East. Developed custom visualizations and reporting solutions, enhancing dashboard adoption and reducing report turnaround by 30%. Led a deployment in Kuala Lumpur, achieving zero backlog and earning multiple project excellence awards.
Senior Customer Service Executive
Aon
Aug 2013 - Oct 2016 (3 years 2 months)
Managed daily inbound calls related to U.S. health insurance and benefits programs. Acted as an escalation point for a team of 15 agents, improving first-call resolution and quality assurance scores. Recognized for achieving a 95% customer satisfaction score through exceptional service.
Associate, Operations
Home Safe India
Nov 2011 - Jul 2013 (1 year 8 months)
Coordinated logistics for a public safety campaign and managed premium chauffeur-service bookings for a fleet of 60 vehicles. Maintained high client retention rates and ensured compliance through effective operations management.
Education
Degrees, certifications, and relevant coursework
University College Dublin
Master of Science, International Business
2010 - 2011
Dr. D.Y Patil College, Pune University
Bachelor of Business Administration, Business Administration
2007 - 2010
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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