Narendra YadavNY
Open to opportunities

Narendra Yadav

@narendrayadav

Versatile HR professional with 12+ years in client services and operations.

India

What I'm looking for

I am looking for a role that values process optimization and client engagement, offering opportunities for growth and innovation.

I am a versatile operations and client services leader with over 12 years of experience driving process optimization, data analytics, and high-touch stakeholder engagement across global benefits, consulting, and service industries. My journey has been marked by a commitment to orchestrating seamless transitions and automating workflows, achieving efficiency gains of up to 80% while nurturing client relationships that consistently yield satisfaction scores above 95%.

Throughout my career, I have successfully managed global benefits data for numerous client plans, streamlined processes, and led digital transformation initiatives that enhance data accessibility for clients and consultants alike. My leadership style emphasizes mentorship and team development, as I believe that a high-performing team is essential for delivering impactful solutions. I take pride in my ability to balance operational rigor with consultative insight, ensuring that I deliver results that not only meet but exceed client expectations.

Experience

Work history, roles, and key accomplishments

N/
Current

Career Pause

N/A

May 2023 - Present (2 years 1 month)

Took a career pause to support family responsibilities and focus on the early growth of my newborn son.

AO

Senior Analyst

Aon

Sep 2016 - Nov 2019 (3 years 2 months)

Delivered comprehensive engagement-survey reporting for clients in Singapore and the Middle East. Developed custom visualizations and reporting solutions, enhancing dashboard adoption and reducing report turnaround by 30%. Led a deployment in Kuala Lumpur, achieving zero backlog and earning multiple project excellence awards.

AO

Senior Customer Service Executive

Aon

Aug 2013 - Oct 2016 (3 years 2 months)

Managed daily inbound calls related to U.S. health insurance and benefits programs. Acted as an escalation point for a team of 15 agents, improving first-call resolution and quality assurance scores. Recognized for achieving a 95% customer satisfaction score through exceptional service.

Education

Degrees, certifications, and relevant coursework

University College Dublin logoUD

University College Dublin

Master of Science, International Business

2010 - 2011

DU

Dr. D.Y Patil College, Pune University

Bachelor of Business Administration, Business Administration

2007 - 2010

Tech stack

Software and tools used professionally

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