Priya Atri

Led a team of 17 quality analysts for US healthcare operations, improving SLA adherence and operational KPIs while reducing client escalations through data-driven process improvements and coaching.

Conducted call and data quality monitoring for US healthcare claims, led calibrations and performance reviews, and recommended process improvements to reduce errors and escalations.

Managed multi-state payroll processing and compliance, maintained payroll reporting and banking updates, and handled terminations and garnishments to ensure payroll accuracy.

Processed claims adjustments and voids while ensuring accuracy and SLA compliance, and conducted training and performance evaluations to maintain operational quality.

Managed new business, mid-term adjustments, and renewals for fleet policies, ensuring compliance with underwriting guidelines and delivering daily process reporting.

Handled customer queries for Virgin Mobile products and supported HR in recruitment and training, contributing to customer satisfaction and team onboarding.

Completed a Bachelor of Business Administration focusing on business management principles and practices.

Completed a Diploma in Event Management covering event planning, coordination, and execution techniques.