Open to opportunities

BHASKAR BALAN CHETTIAR

@bhaskarbalanchettiar

Message

I resolve customer queries across phone, email, and chat for international service operations.

India

Message

What I'm looking for

I'm seeking a remote customer service role supporting international clients from India, where I can resolve queries across phone, email, and chat while meeting service KPIs.

I'm currently handling inbound customer queries at First Credit ITES in Mumbai, resolving issues by phone, maintaining accurate CRM records, and meeting AHT, FCR, and CSAT targets.

I've supported customers and operations across Teleperformance, Sutherland, Costa Cruises, The Oberoi, and hospitality roles in India, Malta, Italy, and Serbia. My work has included phone, email, and chat support; freight coordination; complaint resolution; inventory management; and service delivery in fast-paced, cross-cultural environments.

I'm fluent in English, Hindi, and Tamil, and I bring a calm, empathetic approach to resolving customer concerns remotely.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

First Credit ITES Pvt. Ltd.

Feb 2026 - Present (6 months)

Handles inbound customer queries via phone, resolving issues and providing accurate solutions. Maintains complete and accurate records within CRM systems and follows standard operating procedures.

Customer Service Phone Support CRM Data Entry KPI Management AHT FCR CSAT

Operations Customer Expert

Teleperformance

Jul 2025 - Dec 2025 (5 months)

Managed end-to-end outbound freight coordination for LTL and Truckload shipments across multiple regions. Used logistics tools and CRM platforms to ensure accurate shipment entry and status updates.

Freight Coordination LTL Truckload CRM Logistics Invoice Processing SLA Cross Functional Collaboration

Kitchen Helper

BlackPaw

Aug 2024 - Nov 2024 (3 months)

Assisted with daily kitchen operations, maintaining cleanliness and organization of workstations and equipment. Supported food preparation and maintained sanitary kitchen conditions.

Food Preparation Kitchen operations Sanitation Inventory Management

Housekeeper

St. Julian Bay Hotel

Jan 2024 - Mar 2024 (2 months)

Maintained guest rooms, locker rooms, lounges, and back-of-house areas to hotel standards. Replenished amenities and interacted positively with guests to address requests.

Housekeeping Laundry Attention To Detail

Associate, Account Management

Sutherland

May 2023 - Jul 2023 (2 months)

Handled customer queries via phone, email, and chat, ensuring timely and satisfactory resolution. Provided accurate information about products, services, policies, and procedures.

Customer Service Phone Support Email Support Chat Complaint Resolution Multitasking

Franchise Owner

PharmEasy Labs

Sep 2021 - Oct 2022 (1 year 1 month)

Managed day-to-day operations, including inventory oversight and regulatory compliance. Established recording and reporting processes and trained a team of three employees.

Operations Management Inventory Management Regulatory Compliance team training Reporting

Food and Beverage Associate

Costa Cruises

Nov 2019 - Jun 2021 (1 year 7 months)

Transported food and beverage stock and assembled buffet stations. Delivered customer service by taking orders and assisting with food and drink service.

Beverage Service Buffet Setup Customer Service Inventory Management

Personal Butler

UAE Embassy

Nov 2018 - Mar 2019 (4 months)

Oversaw in-residence housekeeping staff and greeted VIP guests. Coordinated butler services and managed official meetings and gatherings.

Butler Services Guest Management Housekeeping Supervision Event Coordination

Food and Beverage Server

The Oberoi

Mar 2017 - Feb 2018 (11 months)

Served VIP suite guests and managed room service and outlet menu inquiries. Maintained guest profiles with food allergies and preferences in hotel software.

VIP Service Room Service Guest Management Inventory Management

Trainee

St Laurn Business Hotel

Jun 2016 - Dec 2016 (6 months)

Completed a 6-month corporate management training program covering hotel operations, customer service, marketing, and budget/finance review. Assisted 50+ customers per day and managed inventory.

Hotel Operations Customer Service Marketing Inventory Management Complaint Resolution