Rohan Arora
@rohanarora
I am a customer-focused bilingual support specialist with hospitality experience and team mentoring skills.
IndiaWhat I'm looking for
I am a motivated and adaptable customer service professional with a strong background in hospitality, merchandising, tourism, and culinary arts, offering bilingual support in English and Hindi.
At Amazon I delivered support to over 20,000 customers via chat, call, and email, trained and mentored 30+ new team members, and specialized in Large Appliances, Furniture, Prime, and Concession Abuse Prevention while contributing to Project Guardian and the Dynamic Andon Response Tool (DART).
I am pursuing a Post Graduate Diploma in International Business Operations and hold a Google Data Analytics Professional Certificate; I seek to apply my operations, customer-focused, and data-informed skills to contribute and grow professionally.
Experience
Work history, roles, and key accomplishments
AMDelivered support to over 20,000 customers via chat, call, and email and specialized in Large Appliances, Furniture, Prime, and concession abuse prevention to improve resolution efficiency. Trained and mentored 30+ new team members and supported Project Guardian and the DART tool to enhance operational response.
Backup Operations
C-Décor Auto Agencies
Jan 2016 - Jan 2017 (1 year)
Supported backend operations and inventory coordination to streamline stock management and order processing between sales and service teams. Performed data entry and reconciliations to maintain inventory accuracy.
Industrial Trainee
Gurveer Royal Hotel
Jan 2019 - Present (6 years 8 months)
Completed a six-month hospitality and operations traineeship supporting guest services, F&B operations, and front-desk procedures to improve service delivery. Gained hands-on experience in daily hotel operations and guest relations.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Certificate, Food and Nutrition
2025 -
Pursuing a Certificate in Food and Nutrition (CFN) with emphasis on nutritional principles and food safety.
IUIndira Gandhi National Open University
Post Graduate Diploma, International Business Operations
2025 -
Pursuing a Post Graduate Diploma in International Business Operations focusing on international trade and business operations.
IUIndira Gandhi National Open University
Certificate, Apparel Merchandising
2025 -
Pursuing a Certificate in Apparel Merchandising covering merchandising processes and supply chain fundamentals.
Google (Coursera)
Professional Certificate, Data Analytics
Completed the Google Data Analytics Professional Certificate covering data analysis, visualization, and statistical methods in 2024.
Indira Gandhi National Open University
Diploma, Tourism Studies
Completed a Diploma in Tourism Studies with training in tourism management and operations in 2024.
CGCity & Guilds
Level 1 Certificate, Food Preparation and Cooking
Earned a Level 1 Certificate in Food Preparation and Cooking focusing on basic culinary skills in 2019.
Pankaj Bhadouria Culinary Academy
Diploma, Professional Cooking
2017 - 2018
Completed a Diploma in Professional Cooking with practical training in culinary techniques and kitchen operations from 2017 to 2018.
Lucknow Christian Degree College, University of Lucknow
Bachelor of Commerce, Commerce
2013 - 2016
Completed a Bachelor of Commerce with coursework in accounting and business from 2013 to 2016.
La Martiniere College, Lucknow
Intermediate, Senior Secondary
Completed Intermediate (senior secondary) studies in 2013.
St. Paul's College, Lucknow
High School, Secondary Education
Completed High School studies in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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