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Rohan Arora

@rohanarora

I am a customer-focused bilingual support specialist with hospitality experience and team mentoring skills.

India
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What I'm looking for

I seek a dynamic, collaborative customer-facing role where I can apply bilingual support, mentoring, and data-informed operations skills, contribute to process improvement, and grow into leadership.

I am a motivated and adaptable customer service professional with a strong background in hospitality, merchandising, tourism, and culinary arts, offering bilingual support in English and Hindi.

At Amazon I delivered support to over 20,000 customers via chat, call, and email, trained and mentored 30+ new team members, and specialized in Large Appliances, Furniture, Prime, and Concession Abuse Prevention while contributing to Project Guardian and the Dynamic Andon Response Tool (DART).

I am pursuing a Post Graduate Diploma in International Business Operations and hold a Google Data Analytics Professional Certificate; I seek to apply my operations, customer-focused, and data-informed skills to contribute and grow professionally.

Experience

Work history, roles, and key accomplishments

Amazon logoAM

Virtual Customer Service Associate

Aug 2020 - Oct 2024 (4 years 2 months)

Delivered support to over 20,000 customers via chat, call, and email and specialized in Large Appliances, Furniture, Prime, and concession abuse prevention to improve resolution efficiency. Trained and mentored 30+ new team members and supported Project Guardian and the DART tool to enhance operational response.

GH

Industrial Trainee

Gurveer Royal Hotel

Jan 2019 - Present (6 years 8 months)

Completed a six-month hospitality and operations traineeship supporting guest services, F&B operations, and front-desk procedures to improve service delivery. Gained hands-on experience in daily hotel operations and guest relations.

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University logoIU

Indira Gandhi National Open University

Certificate, Food and Nutrition

2025 -

Pursuing a Certificate in Food and Nutrition (CFN) with emphasis on nutritional principles and food safety.

Indira Gandhi National Open University logoIU

Indira Gandhi National Open University

Post Graduate Diploma, International Business Operations

2025 -

Pursuing a Post Graduate Diploma in International Business Operations focusing on international trade and business operations.

Indira Gandhi National Open University logoIU

Indira Gandhi National Open University

Certificate, Apparel Merchandising

2025 -

Pursuing a Certificate in Apparel Merchandising covering merchandising processes and supply chain fundamentals.

G(

Google (Coursera)

Professional Certificate, Data Analytics

Completed the Google Data Analytics Professional Certificate covering data analysis, visualization, and statistical methods in 2024.

IU

Indira Gandhi National Open University

Diploma, Tourism Studies

Completed a Diploma in Tourism Studies with training in tourism management and operations in 2024.

City & Guilds logoCG

City & Guilds

Level 1 Certificate, Food Preparation and Cooking

Earned a Level 1 Certificate in Food Preparation and Cooking focusing on basic culinary skills in 2019.

PA

Pankaj Bhadouria Culinary Academy

Diploma, Professional Cooking

2017 - 2018

Completed a Diploma in Professional Cooking with practical training in culinary techniques and kitchen operations from 2017 to 2018.

LL

Lucknow Christian Degree College, University of Lucknow

Bachelor of Commerce, Commerce

2013 - 2016

Completed a Bachelor of Commerce with coursework in accounting and business from 2013 to 2016.

LL

La Martiniere College, Lucknow

Intermediate, Senior Secondary

Completed Intermediate (senior secondary) studies in 2013.

SL

St. Paul's College, Lucknow

High School, Secondary Education

Completed High School studies in 2011.

Tech stack

Software and tools used professionally

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Rohan Arora - Virtual Customer Service Associate - Amazon | Himalayas