Open to opportunities

Bhaskaram B

@bhaskaramb

Message

I deliver customer trust through consultative sales, after-sales support, and retention.

India

Message

What I'm looking for

I’m looking for a customer-centric role where I can lead consultative sales support and after-sales relationship management—handling escalations, objections, and retention with clear communication, targets, and growth opportunities.

I’m an Automobile Engineering graduate with 10+ years of experience in customer service, sales support, upselling, and after-sales relationship management across premium international BPOs and locally run businesses in Himachal Pradesh. I build trust fast by educating customers, handling objections with empathy, and closing value-based sales that protect long-term relationships. In previous roles, I’ve driven strong outcomes such as >95% First Call Resolution, 84% CSAT (YTD), and ~20% upsell conversion. I have extensive experience in handling customers from various time zones and through various communication channels like voice, chat and email.

My work centers on escalations, service coordination, and complaint resolution—whether it’s supporting international clients, managing sensitive cases, or ensuring a smooth post-sale journey. I’ve handled outbound follow-ups and collections using relationship-based selling in a remote Credit Repair role, while also delivering voice-channel customer support for international clients and managing real estate virtual tour requests. Along the way, I’ve supported consultative selling and mentored new hires on customer objection handling and value generation.

I bring both customer experience discipline and real local-market awareness, which helps me match solutions to expectations—especially in Kullu and the wider Himachal demographic. As an owner of a family-run outlet and co-owner of a homestay, I’ve led walk-in customer engagement, feedback handling, and service recovery, building repeat clientele through transparency and personalized service. I’m now looking to deepen my impact as an after-sales/relationship-focused sales professional who can combine customer-centric service, retention, and consultative growth.

Experience

Work history, roles, and key accomplishments

Current

Credit Repair Specialist

Current

The Credit Pros

Sep 2025 - Present (8 months)

Handle escalated and sensitive customer cases for North American clients, educating customers on service value, timelines, and outcomes to build trust. Manage outbound follow-ups and collections focused on retention, complaint resolution, and post-sale satisfaction.

Escalations Credit Repair Support Collections Follow Ups Customer Education Customer Retention Complaint Resolution Service Timelines Management

Owner & Customer Relations

Cafe Ginger

Feb 2024 - Aug 2025 (1 year 6 months)

Owned and operated a family-run food outlet, driving walk-in sales through customer engagement, feedback handling, and service recovery. Built a loyal repeat customer base by delivering transparent, consistent, personalized service aligned to local purchasing behavior and seasonal demand in Kullu.

Customer Relationship Management Walk In Sales Service Recovery Feedback Seasonal Demand Awareness Hospitality Operations Sales Operations

Customer Service Associate

RealMedia Pvt. Ltd.

Mar 2023 - Feb 2024 (11 months)

Supported customers with real estate virtual tour requests and coordinated post-sale service delivery. Managed scheduling, post-sale queries, and issue resolution through clear communication and follow-ups to ensure a smooth customer journey.

Customer Support Post Sales Scheduling coordination Customer Communications Service Coordination

Customer Service Associate

Majorel India

Jun 2021 - Sep 2022 (1 year 3 months)

Provided voice-based customer support for international clients, resolving service issues and handling objections while meeting quality benchmarks. Maintained customer satisfaction under time and performance pressure.

Voice support Objection Handling Customer Satisfaction Quality Complaint Handling Time Management

Co-Owner & Guest Relations

Private Homestay

Jun 2019 - Jun 2021 (2 years)

Managed guest relations, bookings, feedback, and issue resolution for a private homestay in Himachal Pradesh. Promoted the property via social media and digital platforms to build repeat clientele through relationship-driven hospitality and service excellence.

Guest Relations Booking Management Feedback Service Recovery Social Media Marketing Hospitality Operations

Customer Product Specialist Lead

American Express

Nov 2014 - Apr 2019 (4 years 5 months)

Managed high-value North American card member accounts, resolving complex service queries and participating in a pilot for value generation and upselling card products/services. Delivered consultative selling and mentored new hires, achieving >95% first call resolution, 84% CSAT (YTD), and ~20% upsell conversion.

Consultative Selling Upselling Premium Customer Service Objection Handling First Call Resolution CSAT Mentoring AMCs & Value Plans