At SUTHERLAND, I supported Amazon customers by understanding their concerns and providing clear, timely resolutions. I assisted with order and account queries, delivery updates, returns, and refunds.
I used internal systems and process guidelines to investigate issues and provide accurate resolutions while maintaining service quality.
At STARTEK, I handled customer support operations for Flipkart clients. I resolved issues related to orders, payments, refunds, and deliveries.
I also coordinated with internal teams on issue resolution and service improvement. I hold a B.Sc Data Science from Vaagdevi Degree & PG College.
