At Tech Mahindra, I handle customer support for the Milkbasket process, investigating payment discrepancies, refunds, billing adjustments, and order issues.
I process and reconcile customer wallet balances and refunds while following defined procedures and maintaining audit documentation.
I manage customer queries and escalations, tracking order issues through resolution and escalating exceptions to the appropriate team.
At Startek (Aegis Customer Support Services Pvt. Ltd.), I supported operations through customer query handling, order tracking, and issue resolution, and contributed to workflow improvements.
