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VISHNU DUBEY

@vishnudubey

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Customer Service Associate at Amazon who supported North American delivery drivers and resolved operational issues.

India

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What I'm looking for

I'm seeking opportunities to use my customer service and operational skills in a dynamic organization.

At Amazon, I supported delivery drivers in the US and North America with delivery-related concerns and operational issues.

I handled driver inquiries and resolved issues to support smooth delivery operations, meeting productivity, quality, and customer service goals.

At Startek, I provided domestic customer support for orders, deliveries, returns, and account-related issues. I maintained strong customer satisfaction and resolution rates through timely, accurate support.

I hold a Bachelor’s degree from Sidhharth University and am seeking opportunities to use my customer service and operational skills in a dynamic organization.

Experience

Work history, roles, and key accomplishments

SDS Associate (US/NA Region)

Amazon

May 2025 - Jun 2026 (1 year 1 month)

Provided support to Amazon delivery drivers in the US and North America region, handling delivery-related concerns and operational issues. Maintained strong performance metrics and quality scores, and collaborated with internal teams to resolve complex cases.

Client Communication Issue Resolution Problem Solving Team Coordination Service Management Performance Metrics Quality Assurance

CS Associate (Domestic Customer Support)

Startek

Jun 2024 - May 2025 (11 months)

Provided customer support for domestic customers handling inquiries related to orders, deliveries, returns, and account issues. Achieved high CSAT scores and maintained excellent resolution rates through effective communication and problem-solving.

Customer Support Issue Resolution Communication Skills Problem Solving CSAT Teamwork