Kumud Singh
@kumudsingh
Customer Care Associate at Startek who resolved 100+ customer inquiries daily.
IndiaWhat I'm looking for
At Startek [ Aegis Pvt. Ltd. ], I resolved an average of 100+ customer inquiries per day through phone and live chat.
I handled customer calls and worked to resolve customer issues, including critical queries.
I also mentored and trained new customer service representatives on company policies and best practices, and regularly exceeded team KPIs for response time and resolution rate.
Experience
Work history, roles, and key accomplishments
Customer Care Associate
Startek Aegis Pvt. Ltd.
Jan 2025 - Jan 2026 (1 year)
Resolved an average of 100+ customer inquiries per day via phone and live chat. Mentored and trained new customer service representatives on company policies and best practices.
Education
Degrees, certifications, and relevant coursework
Bundelkhand University
Bachelor of Forensic Science (Honours), Forensic Science
2023 -
Pursuing Bachelor of Forensic Science (Honours) with expected completion in 2026.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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