Bhargavi Singh
@bhargavisingh
Customer service professional specializing in logistics support and process improvements.
IndiaWhat I'm looking for
I’m a results-driven Customer Service Associate with 6+ years of experience acting as the primary interface between organizations and external partners. I bring proven expertise in troubleshooting complex issues and delivering prompt, efficient service while exceeding performance metrics.
I’ve managed sensitive escalations through proper matrix protocols, ensuring timely resolution while maintaining partner relationships. In high-volume environments, I stay organized and precise, consistently meeting KPIs for response times, resolution rates, and customer satisfaction scores.
I’m known for logical reasoning, trend analysis, and process improvement. At Guru Hundal Logistics, I identified recurring logistics delays and proposed routing adjustments that reduced partner inquiry volume by 25%.
I also strengthen outcomes through clear communication and strong documentation. Across my roles, I maintained 95%+ resolution accuracy, sub-24-hour response times, and successfully resolved 200+ sensitive cases annually while staying compliant with company protocols.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Guru Hundal Logistics Australia
Sep 2022 - Oct 2024 (2 years 1 month)
Served as the first point of contact for delivery partners and clients, troubleshooting logistics and operational issues while handling high-volume ticket queues. Identified recurring delivery bottlenecks and implemented process improvements that reduced partner inquiry volume by 25%. Managed sensitive escalations via the escalation matrix and consistently met KPIs for response times, resolution r
Operations & Customer Support Specialist
Link Group Australia
Jul 2020 - Sep 2022 (2 years 2 months)
Provided expedited support to external partners and clients by diagnosing root causes and guiding partners to resolution. Maintained detailed documentation of partner interactions, tracked recurring trends, and extracted accurate information from internal websites and databases to resolve inquiries.
Client Advisor & Case Manager
CIES Australia
Apr 2018 - Jul 2020 (2 years 3 months)
Managed sensitive client cases with discretion, escalating complex issues through appropriate channels while maintaining confidentiality and professionalism. Followed multi-step issues from intake to resolution, delivering clear written communication and meeting service level agreements.
Education
Degrees, certifications, and relevant coursework
Federation University Australia
Bachelor of Commerce, Accounting
Bachelor of Commerce in Accounting completed in June 2021 at Federation University Australia.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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