Open to opportunities

Bharatvaj Nandhagopal

@bharatvajnandhagopal

Message

Strategic Business Development & CRM professional with 6 years experience.

India

Message

What I'm looking for

I am looking for roles that allow me to leverage my skills in Business Development and CRM, focusing on creating scalable systems and driving growth in a collaborative environment.

I am a strategic and client-focused Business Development and CRM professional with over 6 years of experience in logistics, tech, and service sectors. My expertise lies in building lasting customer relationships, optimizing sales pipelines, and streamlining service operations. I have a proven ability to drive growth through data-backed decisions, people-first leadership, and relentless execution.

In my recent role as a Senior Business Development Executive at Serama Logistics, I successfully identified new sales opportunities, growing the lead pipeline by 40% in Q1. My experience also includes managing key clients and improving client retention through consistent service delivery. I am passionate about creating scalable systems that deliver consistent results and am actively seeking impactful roles in Business Development, CRM, or Customer Success.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Development Executive

Current

Serama Logistics Pvt Ltd

Dec 2024 - Present (7 months)

Identified new sales opportunities, growing lead pipeline by 40% in Q1. Managed key clients in logistics and shipping; improved client retention via consistent service delivery.

Sales Logistics Client Management Data Analysis Reporting

Lead – Customer Relationship Management

Brick&Bolt

Aug 2022 - Dec 2023 (1 year 4 months)

Reduced client cancellations by 18% through proactive escalation handling. Managed CRM workflows for 200+ active projects across soil testing, 3D design, and civil execution.

CRM Customer Relationship Management Escalation Management Cross Functional Collaboration

Sr. Sales Support Executive / Customer Service

CMA CGM Agencies India Pvt Ltd

Mar 2018 - Jul 2022 (4 years 4 months)

Delivered end-to-end service for Reefer, Dry, and SOC bookings, overseeing 1,000+ transactions. Generated new CIF-based leads and onboarded clients for digitized platforms (MyPrice/SpotOn).

Customer Service Sales Support Customs Compliance

Customer Care Executive

CargoCare Logistics

Jan 2017 - Feb 2018 (1 year 1 month)

Advised clients on IMO shipping regulations and managed equipment movement. Maintained client CRM updates and prepared monthly business forecasts.

Customer Care CRM Forecasting

AR Caller (US Healthcare)

Access Healthcare

Jul 2015 - Dec 2016 (1 year 5 months)

Resolved 100+ account escalations weekly via phone for US-based clients. Documented claim status, handled appeals, and improved denial resolution TAT by 20%.

Customer Service Documentation Claims Handling