CX Manager, Customer Success Manager, Customer Support Manager
Looking for a job
bharath shetty
@bharathshetty
Customer Experience and Customer Success leader with 8+ years of experience in SaaS, fintech, and customer operations.
IndiaWhat I'm looking for
I'm a Customer Experience and Customer Success professional with 8+ years of experience in SaaS and fintech, specializing in customer operations, team leadership, and cross-functional collaboration. Currently a Customer Experience Manager at Revolut, I lead support operations while partnering with Product, Engineering, Operations, and Compliance to improve customer journeys, optimize processes, and enhance customer satisfaction. My background also includes Customer Success, where I helped drive customer adoption, retention, and long-term value. I'm passionate about using data, automation, and AI to improve customer experiences and am excited to join a fast-growing, customer-focused organization where I can make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Current
Owned CX strategy and support operations for the Payments vertical, managing SLAs, escalations, and scalable processes. Partnered with Product and Engineering to reduce contact drivers and improve payment journeys.
Education
Degrees, certifications, and relevant coursework
bharath hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
2000k-2200k INR
Job categories
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