KAKaran Arora
@karanarora4
Customer-focused support and operations lead driving data-backed escalations resolution.
IndiaWhat I'm looking for
I am a customer-focused Support and Operations professional with 4+ years of fintech and B2B SaaS experience, known for maintaining 99% CSAT through decisive issue ownership and cross-functional collaboration.
I conduct deep-dive analyses using SQL and Looker/Tableau to identify root causes, drive retrospectives, and present data-backed insights to senior stakeholders; I also manage workflows with Jira and documentation in Confluence.
I have experience mentoring and coaching teams, owning full performance cycles, and implementing process improvements (Lean Six Sigma Green Belt) to increase operational efficiency and customer retention.
Experience
Work history, roles, and key accomplishments
RELead support team handling escalations and account-aligned customers, using SQL-driven root-cause analysis and mentoring to maintain high service quality and drive performance improvements.
REResolved complex escalations and compliance issues for retail clients, achieving 99% CSAT while mentoring junior analysts and ensuring SLA compliance to protect account health.
Sales Development Representative
Volopay
Jan 2022 - Nov 2022 (10 months)
Drove B2B outreach and booked demos using HubSpot, Apollo, and LinkedIn, achieving 95% of outreach goals and increasing demos via AI-driven prospecting by 30%.
Education
Degrees, certifications, and relevant coursework
NSNarsee Monjee Institute of Management Studies
Master of Business Administration, Banking & Finance
Completed an MBA with a specialization in Banking & Finance, focusing on financial management and banking operations.
GUGuru Gobind Singh Indraprastha University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration program with coursework in business fundamentals and management principles.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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