Pallavi Mishra
@pallavimishra3
I improve global customer operations, retention, and SLA-driven service delivery.
IndiaWhat I'm looking for
I've managed global customer relationships and service operations across Revolut, Cognizant, American Express, Moonpreneur, and solar projects. I handle high-volume, SLA-driven support while keeping customer communication clear, compliant, and outcome-focused.
I’ve reduced turnaround time by 40% through structured follow-ups and delivery tracking, strengthened retention through proactive service-gap management, and coordinated cross-functional teams across fintech, EdTech, advertising, and financial services.
Experience
Work history, roles, and key accomplishments
Manage high-volume live chat support for global banking customers, resolving inquiries against strict SLA and quality KPIs in a fast-paced fintech environment. Maintain compliance and accuracy standards while handling sensitive financial account queries under real-time performance monitoring.
Education
Degrees, certifications, and relevant coursework
Janhit College of Law
Bachelor of Laws, Law
Pursued a Bachelor of Laws degree, completing in 2020.
TimesPro, The Times of India Group
Post Graduate Diploma in Banking and Finance, Banking and Finance
Completed a Post Graduate Diploma in Banking and Finance.
University of Delhi
Bachelor of Arts, History
Earned a Bachelor of Arts degree in History.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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