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Bharat Arora

@bharatarora

Learning & Development leader at GP Strategies for HSBC, who built learning governance dashboards and facilitated leadership programs.

India

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What I'm looking for

I'm seeking a full-time Learning & Development or Talent Development leadership role.

At GP Strategies, on the HSBC engagement, I partnered with HR Business Partners, SMEs, and business leaders to identify capability gaps and design learning solutions. I facilitated leadership and behavioral training, managed learning programs for people managers, and built governance dashboards for senior leaders.

At NetCom Learning, I managed learning operations and capability development for global clients, achieving learner satisfaction scores above 95%. Earlier at Concentrix, I supported Uber and Virgin Media UK training through onboarding, curriculum governance, technical and behavioral training, and learning dashboards.

Experience

Work history, roles, and key accomplishments

Learning & Talent Development Specialist

GP Strategies

May 2024 - Dec 2025 (1 year 7 months)

Partnered with HR Business Partners and business leaders to identify capability gaps and design scalable learning solutions. Facilitated 600+ hours of instructor-led leadership and behavioral training and managed end-to-end learning programs for people managers.

Training Needs Analysis Instructional Design Facilitation Leadership Development Learning Analytics Power BI Excel LMS LXP Stakeholder Management Program Management

Training Manager

NetCom Learning

Nov 2021 - Apr 2024 (2 years 5 months)

Managed learning operations and capability development for global clients across North America and the Middle East. Achieved learner satisfaction scores above 95% and maintained COGS above 60% through strategic trainer assignment.

Learning Operations Client Management Training Oversight Resource Planning LMS administration Stakeholder Management Reporting

Training Assistant Manager

Concentrix

Feb 2019 - Nov 2021 (2 years 9 months)

Led onboarding, capability-building, and performance-improvement programs for Uber operations across US & Canada, ANZ, and Japan. Owned curriculum governance and trainer effectiveness, and used Workday Learning and Salesforce for learner tracking and reporting.

Onboarding Training Strategy Academic Governance Training Effectiveness Workday Learning Salesforce TNA TNI Learning Analytics Reporting

Lead Trainer

Concentrix

Apr 2017 - Feb 2019 (1 year 10 months)

Designed and delivered technical, behavioral, and customer-experience training for Virgin Media UK inbound voice operations. Introduced blended learning and gamification methodologies and mentored trainers through Train-the-Trainer programs.

Training Design Facilitation Blended Learning Gamification Train The Trainer (TTT)Mentorship

Senior Agent, Temporary Floor Support

Concentrix

Jan 2014 - Apr 2017 (3 years 3 months)

Coached new hires and provided real-time performance support, improving readiness and reinforcing quality standards.

Coaching Performance Support Quality Assurance

Customer Support Associate

Concentrix

Jun 2012 - Jan 2014 (1 year 7 months)

Delivered customer support for Virgin Media UK inbound voice operations and was recognized for customer experience, quality, and operational performance.

Customer Support Communication Skills Quality