Looking for a job

Beverly Andan

@beverlyandan

System Application Specialist at MEDILINK NETWORK INC. supporting healthcare providers with Level 2 application and production support.

Philippines

Message

At MEDILINK NETWORK INC., I provide post-implementation and production support to healthcare providers and hospital clients. I resolve application issues, investigate complex reports, and coordinate with internal technical teams when further investigation is needed.

I also turn user feedback and business requirements into functional and system specifications for potential enhancements. I manage and document support tickets in Zoho, Jira, and ServiceDesk, while monitoring progress against SLA timelines.

Experience

Work history, roles, and key accomplishments

Current

System Application Specialist

Current

Medilink Network Inc.

Feb 2023 - Present (3 years 8 months)

Provide post-implementation and production support to healthcare providers and hospital clients, resolving application-related issues and coordinating with internal technical teams. Manage support tickets, monitor SLA compliance, and document client concerns and resolutions.

Zoho Jira Service Desk SQL SFTP Technical Troubleshooting SLA Monitoring Root Cause Analysis Technical Documentation client support

IT Helpdesk

Medilink Network Inc.

Jun 2021 - Feb 2023 (1 year 8 months)

Provided technical support and assistance to users experiencing system and application-related concerns. Trained users on system features and managed support requests while maintaining SLA compliance.

Technical Support Troubleshooting User Training SLA Compliance Documentation Client Communication

Customer Service Representative

Concentrix - Nuvali

Oct 2020 - Dec 2020 (2 months)

Handled customer inquiries through phone, email, and live chat, resolving concerns and escalations professionally. Documented interactions in the CRM system and collaborated with internal teams to improve customer experience.

Customer Service CRM Communication Skills Problem Solving Documentation