At FIS Global Solutions Philippines, I provide Level 2 support for a banking compliance application, resolving incidents and service requests while meeting SLA requirements.
I investigate root causes through log analysis, configuration validation, and Microsoft SQL checks, and work closely with Development, Service Delivery, Product, Compliance, and DBA teams. I also document investigations, prioritize tickets by business impact, mentor new team members, and help reduce ticket backlog.
Previously at Indra Philippines, I supported a POS application for a Toll Collection System, using Microsoft SQL Server, Oracle SQL, XML, CSS, registry configuration, and database backup and restore to investigate application and data issues. I began my IT career providing hardware, software, and basic network support in an educational institution.
