Open to opportunities

Beulandre Fredericks

@beulandrefredericks

Message

Dedicated customer service professional with strong organizational skills.

South Africa

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in various roles, including my current position as a Receptionist at Samtech Electronics. My journey began at Identity Govan Mbeki, where I honed my skills in customer service and problem-solving. I have consistently excelled in welcoming customers, managing point-of-sale processes, and ensuring a positive shopping experience.

Throughout my career, I have developed a strong ability to multitask and work under pressure, which has been crucial in my roles at Kenako Mall and Samtech Electronics. I take pride in my adaptability and my commitment to enforcing company policies while maintaining a friendly and welcoming atmosphere for clients. My experience in managing administrative tasks, such as drafting invoices and liaising with suppliers, has further enhanced my organizational skills.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Samtech Electronics

Feb 2022 - Present (3 years 5 months)

Welcomed clients at the front desk, managed telephonic communications, and handled booking and invoicing for appliance assessments. Liaised with insurance companies and suppliers to ensure timely service delivery.

Communication Invoicing Customer Service Liaison Time Management

Service Desk Consultant

Identity Kenako Mall

Nov 2019 - Sep 2022 (2 years 10 months)

Served as a Service Desk Consultant, welcoming customers and assisting them with inquiries. Managed point-of-sale processes, enforced company policies, and handled administrative tasks in the absence of the store manager.

Customer Service Point of Sale Communication Problem Solving Team Management

Customer Service Assistant

Identity Govan Mbeki

Dec 2015 - Nov 2019 (3 years 11 months)

Provided exceptional customer service by welcoming customers, assisting them in finding items, and promoting products. Managed point-of-sale processes and resolved customer complaints while maintaining a friendly and organized environment.

Customer Service Communication Time Management Problem Solving Multitasking Point of Sale

Education

Degrees, certifications, and relevant coursework

University of South Africa

Higher Certificate, Life and Environmental Science

2024 -

Pursuing a Higher Certificate in Life and Environmental Science, focusing on the principles of life sciences and environmental studies.

St. James RC Secondary School

National Senior Certificate, General Education

2013 - 2013

Achieved the National Senior Certificate with subjects including English, Afrikaans, Mathematical Literacy, Life Orientation, Business Studies, and Life Sciences.