Betty Schurtz
@bettyschurtz
I deliver customer experiences and operations support across insurance, retail, and international service environments.
United Arab EmiratesWhat I'm looking for
I've managed end-to-end client communication at AXA in Berlin, advising customers on tailored insurance solutions, contracts, and follow-ups.
I resolve complex and sensitive cases with a structured, solution-focused approach while building trust-based relationships that support customer retention.
At Swan Beauty, I led daily store operations, coordinated schedules and teams, handled escalations, and trained new staff to maintain consistent service quality.
I'm currently based in Dubai and open to remote or international customer experience, community support, operations, and service delivery roles, particularly in travel, hospitality, and international environments.
Experience
Work history, roles, and key accomplishments
Advised clients on insurance solutions and managed end-to-end customer communication including consultations, contracts, and follow-ups. Resolved complex and sensitive cases with a structured approach while maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
Freie Universität Berlin
Bachelor of Arts, Work Studies
Pursued bachelor studies in Work Studies and History.
Technische Universität Berlin
Bachelor of Science, Work Science
Pursued bachelor studies in Work Science.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Job categories
Skills
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