Besong Bryan
@besongbryan
IT Support Specialist delivering secure, reliable infrastructure and fast user support.
What I'm looking for
I’m a results-driven IT Support Specialist with 3+ years of hands-on experience maintaining and enhancing IT infrastructure in healthcare and enterprise environments. I focus on hardware/software troubleshooting, network management, and data security while keeping uptime high and users productive.
At MAGRABI ICO, I resolve technical support inquiries for clinical and administrative staff, install and configure Windows/Linux systems and applications, and manage network infrastructure (routers, switches, and firewalls) to protect sensitive patient data. I also handle equipment inventory, maintenance schedules, preventive maintenance, and user training—because strong customer support is part of the job. As a freelance Network & Security Engineer, I designed and deployed networks and security surveillance systems, administered Windows Server environments (Active Directory, DNS, DHCP), and set up VoIP systems using 3CX/Asterisk.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Magrabi Ico Cameroon
Jan 2025 - Present (1 year 3 months)
Resolved IT support inquiries for clinical and administrative staff, improving user productivity through faster issue resolution. Maintained operating systems and network infrastructure (routers, switches, firewalls), while managing inventory, preventive maintenance, and security awareness training.
Freelance Network Engineer
Self-Employed
Jan 2022 - Jan 2024 (2 years)
Designed and deployed computer networks and security surveillance systems for small and medium businesses. Administered Windows Server (Active Directory, DNS, DHCP), handled network and hardware troubleshooting, and set up VoIP systems while managing multiple concurrent client projects.
Education
Degrees, certifications, and relevant coursework
Telecommunications Institute Universitaire Siantou
Bachelor of Technology, Computer Systems Networking & Telecommunications
Earned a Bachelor of Technology in Computer Systems Networking & Telecommunications from Telecommunications Institute Universitaire Siantou.
Telecommunications Institute Universitaire Siantou
Higher National Diploma, Computer Systems Networking & Telecommunications
Earned a Higher National Diploma in Computer Systems Networking & Telecommunications from Telecommunications Institute Universitaire Siantou.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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