Berry Ferdinand

Located people owed unclaimed funds by the State of Texas using skip tracing software and called each person to explain the money they were owed, offering to recover it for a fee. Matched records to confirm the right person before filing each claim and tracked contacts and cases in CRM software.

Explained services to elderly customers and their families with patience and plain language. Kept accurate account records for every customer interaction.

Moved from a sales role into a dedicated customer support role focused entirely on resolving customer complaints. Handled frustrated and escalated customers, calming tense conversations and working toward fair resolutions.

Sold Verizon service packages door to door for an independent sales company. Answered customer questions and handled objections face to face, and supported new hires by answering their questions and having them shadow customer visits.

Handled sales, customer service, and collections for private and public sector clients of a commercial furniture and construction services company. Secured a $1M+ contract within the first six months and sustained six year client relationships through consistent record keeping.

Grade: 3.99/4.0

Activities and societies: Member, National Society of Leadership and Success

Earned a Bachelor of Science in Psychology with a concentration in Consumer Behavior, graduating Summa Cum Laude with a 3.99 GPA.